Majority of your problems (and the world’s) is that you’re telling yourself a story that’s different than the person’s, brand’s, business’s, boss’s story that you’re interacting with.
The sincerest action you can take is to listen to their story.
What’s your colleague telling herself about the project she’s working on?
What’s your client telling himself about the email plan he has to approve?
If you could hear their story, what would you do differently?
It’s more than likely you’re telling yourself your own story, but if you want to leap, employ the human element of interaction and to make a difference, you have to set aside your story and respond to theirs.
Stay Positive & We Before Me, Right?
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Garth Beyer is a Certified Cicerone®, Senior Content Specialist at Encompass Technologies, owner of Garth's Brew Bar and a Madison-based freelance writer.
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