Whether it’s a compliment or a complaint (or anything in between), the smartest way (and certainly the most difficult way) is to pause and tell yourself the story the other person, group, fan base, cult, tribe is telling themselves.
The second smartest (and second most difficult) way of interacting with them is to shape your discussion and actions to fit within their story–that is, not to press yours unto them.
I’ll say this: It’s a lot easier to listen and respond than to wait around for others to do that for you.
Stay Positive & Are You All Ears?
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Garth Beyer is a Certified Cicerone®, Senior Content Specialist at Encompass Technologies, owner of Garth's Brew Bar and a Madison-based freelance writer.
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