Sure, very few read the instructions to begin with. So why bother?
Mainly so that the second time around, they can get it right.
Even if it cuts the number of calls to your customer service team (or you!) in half. It’s still worth the investment for others, and, you’ll learn quickly, for you, too. It’s incredible what you learn about your product or service when you write the instructions.
Stay Positive & Step One: Write The Instructions
[I bought a humidifier. Never read the instructions. And a year later it was calcified and gross. I found the care instructions online. No need to call, complain or let the brand know I never read the instructions that came with the humidifier. Second time around, I’ll care for it the right way. Oh, and I’ll be purchasing from the same brand, too. Why not?]
Photo credit
- What You Don’t Expect To Hear - April 23, 2024
- A Story To Add - April 22, 2024
- Over-communication And Advertising - April 21, 2024
