“Just as I expected.”
That’s the goal for a response when a customer is asked how the interaction went.
Get there first. Then you can work on the surprising and delighting.
Stay Positive & Run Before You Leap
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Garth Beyer is a Certified Cicerone®, Senior Content Specialist at Encompass Technologies, owner of Garth's Brew Bar and a Madison-based freelance writer.
Latest posts by Garth Beyer (see all)
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