Second Chance Service

No Second Chances

When it comes to service, whether it’s person to person or an online help bot, people rarely give you a second chance after they’ve had a poor experience.

One sarcastic and rude server at a restaurant, and that couple’s not returning.

One terrible experience trying to figure out how to return a product ordered from your website, and they won’t be ordering another.

Time and attention needs to be put to ensuring a positive experience from the moment one thinks of your brand to… infinity.

It might seem like a lot to ask for, but more and more companies are sprouting up, determined to do it, to be the best.


Stay Positive & Make It So Your Customer Doesn’t Need To Give You A Second Chance

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Garth Beyer

Garth Beyer is a Madison-based writer and Public Relations Strategist focused on telling stories, running through trend-making PR strategies and trying new things in life.

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