Episode 21: Advice, Delighting Customers, Practicing Patience And More – Podcast

Episode 21: Advice, Delighting Customers, Practicing Patience And More – Podcast

On this episode of In The Box Podcast, we discussed how to acknowledge the viewpoint of others when you disagree with them, how to handle the desire for others to understand your point of view, how one can build patience, if it’s better to seek advice or wait until it’s given, and a couple of ways businesses can delight customers. Enjoy.

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Episode 21: Advice, Delighting Customers, Practicing Patience And More

Patience – What’s one way you practice patience?

Advice – Do you think it’s better to seek advice or wait for someone to give you advice without asking?

Acknowledge – What is one way to acknowledge the viewpoint of others even if you disagree?

Understanding – How much do you desire for others to understand your POV?

Delight customers – What is one way businesses can delight customers?

 

Stay Positive & It’s A Lot About Mental Preparation

Accuracy vs. Understanding

I went to a Deutch restaurant this last weekend and ordered Liver dumpling soup. The waitress, instead of saying “okay,” said, “You know there’s no dumplings in the soup, right? A lot of customers will order this and end up disappointed when they see there aren’t any dumplings. Do you still want it?”

Wait. What?

No dumplings in liver DUMPLING soup? After trying it anyway and researching it later, I can confidently say the menu was accurate. Liver dumpling soup is actually a “dumpling” made of liver.

It’s a tricky thing for businesses to be both accurate and understanding of their customers. Some will have read this post and thought to themselves I said “Dutch restaurant” at the start of it or wondered what “Deutch” was. Deutch means German. It’s more accurate, but lacks a slight context for understanding.

From what the waitress mentioned to me, it amazed me that the disappointment, the lack of understanding was and is an ongoing thing.

In the world of content marketing, where every word matters, when people will give up on you if they have even the slightest difficulty with you, is it better to be accurate or understanding?

 

Stay Positive & Can It Be Both?

A Tip Or Two About Asking Questions

Why is it that people refuse to ask questions unless they are reallllly good questions. (Yes, this post also applies to yesterdays post: asking for help)

Moreover, why is it that people refuse to think hard enough until they come up with a realllly good question.

Questions do much more than receive answers, they open doors – millions of them – and opportunities too.

The quickest way to get someone (professor, step-family, good-looking person sitting by you) to know and remember your name, ask them a question. The quickest way to an answer, to the solution of a problem, ask questions. The quickest way to learning what you need to know to get what you want … you guessed it, ask a question.

Rarely in life is “the quickest way” ever “the best way.”

But when it comes to asking questions, it is.

 

Stay Positive & Ask Away To Your Goals

Garth E. Beyer

One Of Life’s Favorite Students

Ben & Jerry’s ice cream had some wise words to share. The bottom of the ice cream lid said “A dream alone is just a dream. A dream together is reality.” I am one motivated and high-hoped soul with dreams above the clouds. One year ago, I read the quote by Ben & Jerry and realized that I was going to need a partner in some of my business-creating endeavors. I could only think of one person that I would want to build a business with: Katie Christianson.

All throughout middle school, I grew up knowing Katie, but never talked to her until high school. Our ambitions aligned when we were both offered a chance to be in a program that allowed us to attend college full-time and skip our junior and senior years of high school. It was in college when we realized we had a similarly ambitious mindset and became close friends. Who better choose to interview than someone with a “make the most out of life” attitude?

Having just turned 20, Katie was born in Chicago and raised in Belvidere, Illinois. Katie is now back in Chicago getting her Bachelor’s degree in Business Administration at Loyola University. While a formal education has taught her a lot, some of her biggest lessons came from the greatest teacher known to women, Life. With a mere 20 years of being Life’s student, Katie has learned more than those who are twice her age.

Katie Christianson

At the age of five, she realized that you don’t need anyone to tell you what you can and can’t do. Her mom took her, her sister, and her aunt to Florida when her dad was being a grouch about spending money. “Fine,” her mom said, “we will go without you.” Katie now affirms that you don’t let people hold you back, especially not when they hold you back from maximizing the quality of your life.

Kids will believe anything. And once they believe it, there is little anyone can say or do to change that belief. Katie was no exception to this rule. She shared her story about how she thought she was being evicted when she was six years old.

I thought my parents were lying to me when I came home from kindergarten one day and saw a “for sale” sign in the front yard of our house because my dad was always commenting about how broke we were. My mom was the opposite and would spend her last dime on making us happy so that we always felt secure, but I knew she was just being protective. So when I came home and saw a “for sale” sign in the front yard of our home, I thought we were being kicked out. My mom told me it was because the landlord passed away, but I didn’t believe her. This experience made me realize how important money was. It made me be creative and very budget-conscious even as a six year old. I felt guilty if I spent my parent’s money at all knowing that those funds were being pulled away from something else, so I would try selling lemonade or my belongings to make money. I later realized that the story my mom told me was actually true once I understood how estates are handled after the owner dies, but by the time I fully understood the concept, being savvy was already a part of who I was.

This story screams “maturity,” but, let’s face it, Katie was six years old – still a kid. That leaves an open question, just when did she grow up? Contrary to any assumption, Katie grew up two years after the house-for-sale controversy. After a work-related accident, Katie’s mom became permanently disabled. At first, this had no real effect on Katie other than her mom was always home and her dad worked more. It wasn’t until the day Katie fell off her bike in the street outside her house that she fully understood the effect of her mother’s permanent disability. “I started crying for her.” It was in that moment, when her mom looked at her from the window, that Katie knew there wasn’t going to be anyone coming outside to help her. “I had to help myself. I had to get up, brush myself off, and get out of the street. That’s the day I grew up.”

Among these lessons, Katie learned countless others. She developed a fear of having regret at her deathbed after living with a family member who found out he had terminal cancer the same day he had to have both legs amputated due to diabetes. Recently, Katie learned life is about finding hope in hopeless situations after losing her best friend on June 4th, 2012. As Katie puts it, “there are so many people who need you to pull through so that they can find the strength to pull through themselves.” Since as far back as Katie can remember, she knew that there was something deep within her, something special. “I know if I don’t make the most of each day, I am hindering this inner power.” She understands that she is in this world for a greater cause, admirably selfless in her way of living.

In addition to the hardships and lessons life has taught her, she has also had to combat the deep stereotypes about women that have been ingrained into society. I have witnessed with my own eyes that Katie has had to work harder to stand out. People automatically look to men to lead situations and they are surprised to see Katie being the one to take charge. Katie also admits that it’s a challenge, being a woman, to control her emotions. However, she says, “Women’s brains are wired to be 7 times more emotional than men, so it makes us better able to empathize. My ability to understand different perspectives has made me a better listener and a better friend.”

Personally, I have to say that all that makes Katie who she is doesn’t turn her into just a better friend, it makes her the best. Her determination is ruthless and her compassion and selflessness is considered, by some, to be reckless. Heck, I’m even a bit frightened of where she’s going in life. The goals Katie has set out to accomplish may come as a shock because she doesn’t just dream big, she dreams of turning the impossible into done it and onto the next one. I have learned so much from Katie and she has brought me to tears with her stories of how she got to where she is today. If there is one thing that I would take away from all Katie has taught me, it is that “it’s about persevering when everyone around you would understand if you didn’t.”

 

Stay Positive & Keep At It Katie

Garth E. Beyer

Katie has just started up her blog. You can visit it here

Can’t Tell

And the worst thing is, you can’t tell.

You can’t tell that the person beside you may be heart-broken. You can’t tell if they are hurting all over. You can’t tell if they’re struggling to smile. You can’t tell if they just want to break down and cry. And the sad thing is; they wish you could tell.

You can’t tell if you’re bored or hungry, you can’t tell if it’s love you are actually feeling, you can’t tell what someones first judgement of you is, you can’t tell if that person will ever come around. And the sad thing is: you wish you could tell.

There’s a lot of things in life that you just can’t tell.

I’ve always said, it’s not that everyone is fighting their own battles.

It’s that they are losing them.

 

Stay Positive & Give People A Chance

Garth E. Beyer

What Improvisation Is And What It Can Do For You

What Improvisation Is And What It Can Do For You

“Improvisation is motion.” – Bobby McFerrin

Improvisation precedes the understanding of something. It’s connecting who you are with who you want to be. It’s the bridge that you get to dance across. Improvisation is calling fear to you and making it your friend. It’s how you surface courage.

I have to take after Bobby McFerrin’s example to show how powerful improvisation is. He tells his students to sing nonstop for ten minutes. They can sing whatever tune they want or make up their own, it doesn’t matter, but they must keep singing. All of his students want to stop within two minutes. They think of different reasons why they should: they start to think how dumb it is,  they think how stupid they must look and sound, they start to think they are singing terribly, they start to think that everyone around them thinks they are unworthy and making a fool of themselves.

Within just two minutes it feels the world is screaming at them to stop, but they don’t. They continue singing for ten minutes everyday for three weeks and by the end, the best way I can describe it, is that they find their voice.

This exercise can be done within any realm of passion: singing, writing, dancing, climbing, drawing, or even milking cows (purple cows).

For many, success is a huge sought after factor, day in and day out.

For a select few, harmony is more important.

Improvisation leads to harmony.

 

Stay Positive & It Just So Happens That Harmony Leads To Success

Garth E. Beyer