There was once an adage around the fact you’ll receive 10x more complaints than you will compliments.
In response, you can follow Jay Baer’s advice and Hug Your Haters. There’s merit in that.
However, better to make a better product than let the complaints continue.
Simply because one assumes that people are more likely to complain than compliment doesn’t mean it’s okay.
Those who take the complaints as a nudge to get better are the ones, who, well, get better.
Stay Positive & You Are After Better, Right? Not More?
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Garth Beyer is a Certified Cicerone®, Senior Content Specialist at Encompass Technologies, owner of Garth's Brew Bar and a Madison-based freelance writer.
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