That’s what people want when they engage with you, send an email, leave a voicemail.
I’ll even go so far as to say the response they get isn’t as important as the fact they get a response.
“Confirming receipt” is an extremely powerful statement and requires no lift other than the few finger strokes to type it or breath to say it.
“I apologize, but I can’t get back to you until X date” is also powerful, mainly because it provides a promise to them of when you will get back to them. People love promises (that are kept, specifically).
And heaven forbid, the worst thing you can do is react rather than respond.
Stay Positive & Don’t Make People Wait
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Garth Beyer is a Certified Cicerone®, Senior Content Specialist at Encompass Technologies, owner of Garth's Brew Bar and a Madison-based freelance writer.
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