We use expression’s like “the ball is in their court” or “the next move is hers” or “What do you think I’m paying him for?” to assert that the responsibility for action is on another – not on us.
The reality is that it’s never not on us.
We can always be taking action. We can help others play the ball, make the move and get the job done. We can be generous.
Every interaction can be a valuable one if you end it by letting the other person know something you appreciate about them/about what they’ve done.
If you’re responding to more email chains than you are starting, then that’s the difference between being reactive and proactive. Is the one you are now the one you actually want to be?
In any exchange for services, it’s our responsibility to help the other person or group as much as possible. Thinking “we’re paying them to do it” is setting yourself up for future frustration.
Recall, stress comes from the gap between what we want and the reality in front of us, but we can overcome it when we focus on the moment.
That thing you’re stressing about today? It’ll work out.
The frustrations you’ve had with completing a project? That’ll work out, too.
The dynamic of the people you’re connecting with on a daily basis might be setting the bar high for you and can add to your stress, but it’ll all work out.
Of course, it all works out because of a few reasons.
Reasons like you having empathy and going the extra mile. Reasons including that you’ve been warmly generous and focused on excellence.
We often struggle not because we’re in the wrong, but because we’ve set out to make something as right as possible.
It’ll never be easy. It’ll always work out. And it’ll always be worth it.
There’s a coffee shop opening up less than 300 feet from where I live.
Why would I go there when I can have coffee just as good for a lower price, handmade by a person I trust (myself), and have it be 10 feet from where I’m typing?
The answer rests in the irrational.
Because of the story I’d tell myself; the coffee there becomes something I can tell others about and connect over. It’s the story that I’ll tell myself about being more energized – both from the fresh air and from the coffee made by someone else.
The list goes on about the irrational reasons to go there over stay here.
The same can be said for a lot of brands and their customers. It’s why we look at consumers and think, why the hell would they buy that?
Smart marketers dig into the irrational answers.
Stay Positive & What Irrational Stories Are Your Customers Telling Themselves?
Speed in the supply chain can save you money, but it can also get you so much more.
Speed with delivery gets you a loyal customer.
Speed with projects at work builds others’ trust in you.
Speed of decisions eliminates the terrible feeling of a sunk cost.
Speed of showing your heart gets people to connect with you on a level like no other.
Of course, the big caveat is that what we do needs to be as valuable as possible. Speed doesn’t mean we can cut back on quality ingredients or produce half-assed work.
There’s a reason speed is a skill. We can learn it, train it, and get better at it.