Author: Garth Beyer

Do you know what the customer who walks through your door can expect from you?

How about when they send you an email. Can you communicate what they can expect once you’ve read it?

What can they expect from you when they try calling, mailing or leaving you a note?

How about when something doesn’t go right. What can they expect from you then?

If you can clearly communicate the expectations people can have of you, do it.

Then stick to the promises you make.

That’s all it really takes to win in our connection economy.

Stay Positive & Perhaps Write A Customer Bill Of Rights?

Photo credit

You might be able to shine at the start and throughout. Kudos.

I’ve found that there’s a time when you can shine brighter and flashier than the rest, though.

It’s when everyone else’s energy is spent.

If you can hang on to the positive attitude, smiles and fist-bumps longer than others; if you can keep hydrated, motivated and at your A-game longer than others then you’re bound to do two things.

The first is simply stand out from the rest. You will officially become a diamond in the rough.

The second is that you’re likely to be someone’s last contact. You know that expression to leave a bad taste in your mouth? The opposite impact happens when you can showcase your energy when all those around you have spent theirs.

No doubt, the grit and gumption it takes to maintain the energy level is hard work, but you know what they say about hard work.

Stay Positive & It’s Worth It

Photo credit

When you’re out of energy, it can be hard to do the thing you know you should be doing.

And when you’re full of energy, you may rather be doing fun things instead of the thing you know you should be doing because you finally have the energy!

The same can be written for time and passion and help.

Those who successfully turn a commitment into a habit aren’t the ones who have all the energy, time, passion and help, though.

They’re simply the ones who show up whether or not motivation does, too.

Stay Positive & It’s Only On You (Always Has Been)

Photo credit

There’s a tough type of time to lose.

It’s not time lost relaxing or time given to friends (heck, you might be bright enough not to consider that time lost at all).

But time spent standing still, ruminating on decisions – we lose more than just time when we do that.

Every moment we’re not making a decision and taking action, there’s an opportunity cost of time lost.

If you take three months to decide to quit and start a new job, the opportunity cost is three months of having invested building your skills at the new job.

If you take a week to decide to submit for a speaking engagement, the opportunity cost is a week of others submitting themselves to speak and getting priority.

If you take more than five minutes to introduce yourself to someone beautiful at the coffee shop, the opportunity cost is that you’re more likely than ever to chicken out.

The best way to combat the opportunity costs of time is to set a deadline for yourself, and if you don’t meet the deadline, let it go.

Time spent agonizing and regretting a decision not made is just as bad as time lost with indecision, if not more.

Stay Positive & Onward

Photo credit

Three questions to ensure the work you’re doing is worth doing.

1. Are you clear on what you want out of the work you’re putting in?
2. Is the energy for the work sourced from a target insight?
3. If no results occur, would you still feel good about what you did?

Stay Positive & Tough Questions, But Meaningful Answers

Photo credit

It’s always going to be better to put humanity at the start.

Don’t save the personal touch for the end. Don’t hold off acknowledging we’re in a connection economy. Don’t wait to bump fists.

Stay Positive & Start With The Good Stuff

Photo credit

We forget how we had taken a hundred little steps to reach a milestone.

We forget how gratifying being selfless is with new customers after we have a few.

We forget that haste makes waste and we should take a breath and read the email once more before hitting send.

We forget to enjoy the struggle, understanding it’s a journey.

There are a lot of important lessons and perspectives we forget to hold close.

Perhaps it’s time for a “remember” list as much as it is another “to-do” list.

Stay Positive & Top Of Mind

Photo credit