Here’s a plea. Let’s save auto pilot for planes only.
And maybe a few factories, too.
Otherwise, if you’re a human interacting with a human, turn the auto pilot off.
It doesn’t matter if you give the same spiel multiple times a day or if you have similar minded people walking through your store’s doors; make it at least feel personal.
Just because it might be easier to rip from a script or repeat a service flow, there are very few people who enjoy working with or being served by robots.
Stay Positive & /End Rant
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Garth Beyer is a Certified Cicerone®, Senior Content Specialist at Encompass Technologies, owner of Garth's Brew Bar and a Madison-based freelance writer.
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