Pick Yourself (Seth Godin Live)

w/ Seth Godin

Give Yourself Authority

It’s been over a month and a half since I attended Seth Godin’s Pick Yourself event in Tribeca (NY). There’s a specific reason I waited so long to reflect on the event. I wanted to prove a point, not just about Seth Godin, but what any business must produce, whether in product or experience.

Simply put, it must be astonishingly remarkable, something so memorable it is still thought of and excites a person’s senses a month, five months or a year after the product is purchased or the service is used. Essentially, that is what Seth Godin’s Pick Yourself event manifested, so it is with easy honor that I will hit some points from it again along with my own curves and twists of ideas.

I had no inclination to write this so soon. I decided to after I created a new motto the other day, tweeted it and it got retweeted by a few people. It was just another tweet, another 140 characters that my mind spit out and that I needed to share.

My motto: Give yourself authority.

It was only after I expressed the motto on twitter that I was tapped by the memory of Seth Godin’s Pick Yourself event, which it’s theme was to not wait for someone to pick you, not wait for an authority to notice you, to get lucky; but to pick yourself, solve the problems yourself, find the opportunity yourself, to lead yourself and quite plainly, as my motto states, give yourself authority.

72 Steps To Starbucks Coffee

While in New York City every 72 steps, either if I turned left or right, I would be facing a Starbucks. In Manhattan alone, there are approximately 300 Starbucks stores. That means that out of all the registered Coffee Shops in New York, Starbucks consists of about 60% of them. In a city dominated by the outlier of the Coffee Industry, how can any other coffee shops even make it?

That’s a simple answer that you can come up with. The better question is how Starbucks was able to take a symbol from Moby Dick, use it as it’s logo, and create a brand – an understanding of when you see the symbol, you are going to smell the richest Coffee in town and get free Wi-Fi along with the absolute best customer service.

It’s A Revolution

The dictionary says that a revolution is a single turn of event. Our revolution, the one we don’t quite understand, the one we thought could be easily understood, the one that is making us question nearly everything, is not a single turn of event, it’s a million turns. This revolution is something that is a collective change in one sense, but deep down to it, it’s about the turn each one of us makes, a turn that may be different than the person next to us. While putting it in the most simple form, the revolution is about giving yourself authority, ridding yourself of the chains of tradition and following your passion to create art. Yet, to do each of these things is not something that we can do collectively, being collective is what got us in this grave. No. This must be done individually; each person must make the choice, must give themselves authority and use it. In its entirety, this revolution will turn Perfect into impossible

Instead Of Giving It Our All

Seth gave a long description about the industrial age and this new age of connection. The one take I want to share with you from the event is this.

“So one quick example, just to show you how deeply ingrained this is. If you don’t mind, raise your right hand just as high as you can. Okay, now raise it just a little higher.”

Instead of giving it our all the first time, we give enough and then a bit more when told to. Some people raised their hands 20% higher, others 5% higher when told to raise it a bit higher. In a room of about 200 people there was about 4,000% of potential not being used until told to. The way I see it, even if you gave 100% and raised your hand as high as possible the first time, you would still find a way to raise it higher.

I No Longer Market To You

I had no clue what real type of marketing I was doing on my website until I heard Seth Godin say this, “Because marketing has shifted from me marketing at you, to you marketing to each other.” So, when creating a product, running a business or writing a blog, you can provide all the strong content you would like, but unless you know what you want to do with your audience, your tribe, unless you know how to give them strategies to market to each other and other people that will join your tribe, you have nothing.

Juggling

Seth Godin also inspired me to write this post: The Juggler’s Perfection. On the note of Juggling, of doing what you love, of taking that risk…

“Is it worth getting arrested for?” – Seth Godin

Bluffs, Excuses and The Promise

You think you have a hundred reasons not do something, not to take  leap, not to go out on your own or start your business or take a risk to achieve what you really want. Actually, you probably only have 15 to 20 excuses, or rather, they are bluffs. When you sit down, write the list of the 15 to 20 bluffs, and work through it, you will find that either you don’t have anything holding you back, or you just need to work out a way to get around one or two excuses (a lot easier than working around 20). What it comes down to, what it really comes down to is that you want a promise it will work. You want the paper to say, after you have crossed all your bluffs out, that it will work indefinitely.

There will never be a promise that it’s going to work. Once you realize that, you realize there’s no point in making a list, not because there’s no point in achieving your goal anymore, but because you realize that you are going to have to take a risk and that there isn’t a promise, you will say “something is better than nothing” and get on with it, ship the product or start the business. As humans, if we are not promised lobster (perfection), we would rather have crawfish (anything) than nothing at all. Once you realize there is no promise of perfection, no lobster, it makes doing the thing you made a list of bluffs for, all the more easy. You may even find that you like crawfish more than lobster.

A couple of sayings to use/share

Money is a weight you can run much faster without

You will be wrong a lot, but you will be right a lot too

All you need to care about is being human

The Two Achievements I Made After The Event

Seth made a simple, yet such an extremely interesting point about entrepreneurship and freelance. A freelancer gets paid when she ships, delivers the product, finishes. The entrepreneur gets paid while she sleeps. I am happy to say that, while I still do freelance writing, I have crafted a segment of it into a businesses in which I have hired two employees already! I now sleep easier (because I know I’m getting paid for it) and I have more time to do $100 an hour work that makes a much larger impact on the world – which leads me to…

The second achievement is nearly ready to be shipped. My 30,000 word manifest on what school is for: a view from an 18-year-old graduate who received his associates degree and plans to go back for a master’s degree. Not for the diploma, but for the information and experience being within the system will produce, in order to write a 90,000 word sequel upon graduation. The eBook, Start Schooling Dreams will be released at the beginning of August, 2012, completely free. More background information to come soon.

 

Stay Positive & Take The Authority, Make A Badge Even

Garth E. Beyer

The Change To A Free(dom) Market Economy

It seems that we are finally seeing a slight but steady decrease in monopolies. It is something I hoped for when I was 16 and even when I thought of the most logical step to take to do it. Three years ago, I wrote the following in my journal.

“America needs to focus more on free market and trading and bartering, then it would lower monopolies.”

What I didn’t know at the time was what the free market – trading and bartering – would be made up of. Traditionally speaking, it would be about exchanging a couch for a punching bag, or a TV for food, or a boat for some of the fish the user would catch. We would expect to see a decrease in the use of money and overall monetary value and an increase in personal tangible need.

What I have now come to realize is that this free market that we are riding into is not about specific valuable items, or about money, or about the vital needs for sustainability. In fact, it is a collection of it all. We’re heading into an age where the free market is composed of information, skills, talents, art, passion, action, change, teamwork, and originality.

It’s no longer who has the fanciest house, who has the most food, or who has the biggest boat. It’s about who created a new model of a house, who combined an ancient recipe with their own originality and successfully opened a restaurant with that as its signature dish, it’s about who ditches their biggest boat to bring actual art and change to humanity.

Those who successfully enroll themselves in this new free market enterprise are the ones who will become the monopolies – trusted and valued monopolies.

 

Stay Positive & I Prefer To Call It The Free(dom) Market Economy

Garth E. Beyer

 

Prep To Destroy

Have you ever realized how much you have to prepare to destroy something?

Before a house can be torn down, you have to call two – five different “garbage” companies: one for the glass, one for the metal, one for the wood, one for the crud left inside and one for whatever is left.

Figuratively speaking, you even have to prepare for children to kick down the tower of blocks they made. They need to make sure they hit it at an angle that the blocks don’t go flying and hitting the cat or ending up under the couch.

It takes even more preparation to destroy part of something. If you need to do that, you’re better off starting from scratch. The time and effort you have to invest to prevent the parts you want to keep from falling down with the rest can be better spent building something better, more creatively and with a stronger frame.

A bridge won’t last if you only fix up half of it. That is like putting a band-aid on something that needs to be stitched. It may hold for a short period of time but with too much use it will tear open and bleed.

Simply putting it, destroying half or part of anything; a brand, a business, or a tower of blocks will not make you more successful. It will only postpone the total destruction, if not make it worse when it occurs.

There are two points to the “Prep To Destroy” concept.

1. The more simple and less time you put towards building something, the easier it is for someone to tear it down. The smaller and less stable it is, the less time someone has to put toward preparing to destroy it – survival of the fittest (the weakest are attacked first). Build something stable, don’t just focus on the infrastructure, focus on it all.

2. The time it takes to build something is relative to the time it would take for it to crumble down and be destroyed. It may take you 10 years to write that book you want, 20 to start the business you want or 30 to teach and build a team of incredible people but no one will spend that much time trying to tear any of that apart.

 

Stay Positive & Create Something Indestructible

Garth E. Beyer

Customer Service Is More Than Just Customer Service

I saw the story about a waiter getting a $5,000 dollar tip earlier today. It reminded me of a post I wrote a long while back related to a tip of 1% being given on a $133.54 bill and how I typically tip around 30% on waiters and waitresses. I referred to my tactic as Dressing Casual But Getting Looked At Like The Top 1%

Seeing this video however just confirms that if you want to be tipped big, then your customer service abilities must be out-freaking-standing. On my earlier post regarding the 1% tip, I mentioned that I typically tip a large amount but if the customer service is terrible, then I tip an “average” to “below-average” amount. However, what my average tipping amount, or anyones average tipping amount is has very little to do with how much of a big tip a waiter or waitress would get.

If the customer service provided is the most significant you have ever received, do you think the waiter or waitress will care if they get tipped $60 from a guy like me or $55 from a typical person? Both will make the waiter or waitress ecstatic. One waitress who I tipped $50 ended up friending me on Facebook and saying how appreciative she was. Regardless of the type of person that is being served, if you want a huge tip, the waiter or waitress (or you) have to work for it.

Great customer service doesn’t stop at just giving great customer service. The waiter that received the $5,000 dollar tip had much more than great customer service. It was noted in the video that the couple who had given him the huge tip were regulars. This means he wasn’t providing great service solely to them, he had it toward everyone. The couple had not only first hand experience with the waiter, they had seen how he treated everyone else while they were there. It wasn’t a one time deal. The waiter was consistent in his excellent customer service.

Above all, the reason why the waiter got the $5,000 tip, and the one quality that makes customer service essential, is that he connected with his customers. He was human, he talked to them, they knew about his smashed up car, he befriended them. He made a personal connection with a customer on top of delivering phenomenal customer service. Remember what I said about serving in the business 101 class

 

Stay Positive & Big Tips Happen Because You Care That They Care

Garth E. Beyer

My Secret Obsession: Starbucks (Not their coffee…well..that too)

I was in New York last week for Seth Godin’s Pick Yourself event. Instead of writing a post about that, (which I will soon), I couldn’t help but write about the one thing that you see every 72 steps in any direction: Starbucks

1 out of 3 Baristas laughed. 2 actually thought I was named Voldemort

Guy Kawasaki, a likely idol of both of ours, had written an article telling how important mantras are and that the shortest are often the sweetest. The example he used for the greatest mantra from the greatest company on the planet is  Starbucks – “Rewarding Everyday Moments”

I apologize for those who disagree,  I can’t help but side with Guy. Starbucks is the the real deal, the perfect role model and incorporates every trademark of a successful company. For example, my friend (who works at Starbucks) had told me this story the other week.

“The other day in the drive through this woman wanted a small but ordered a venti because she thought it meant a small. When she was shocked at the size and the price, my manager told me to  just charge her for a tall. So many other places you just don’t do that. It’s always a pleasant surprise to people you meet at work when you get to be nice.”

Starbucks revolutionized coffee and the experience of getting it. Put together a CEO and marketing mavens and you get a company like Starbucks; who defy all logic and assumptions and who have altered the beverage marketplace by defining quality, creating convenience and most importantly, having heart.

That is why I couldn’t complain after every 72 steps when I would look up at see the Starbucks sign. The beauty of Starbucks is that it is available to the masses – “from the student who wants a latte to the CEO who needs it.” More importantly, it represents that you can find generosity, people who care, tentativeness and truly great people – in abundance. Simply walk 72 steps in NYC and you will know what I mean.

Starbucks also signifies risks.

“When Starbucks and other companies made stock options grants back in 2008, there was no guarantee that the companies would succeed. Performance was not a sure thing,” says Starbucks spokesman Jim Olson.

It was less than a sure thing, it was unexpected. It was an occurrence that only the greatest companies could actually leverage. In this case, Starbucks succeeded and continues to do so.

Stay Positive & I Solemnly Swear That Starbucks Is Up To Too Much Good

Garth E. Beyer

Business 101

If you were serving a skinny person food, you would of course over-serve them their food.

The same goes with business and sales… except it does not matter if the client is skinny or not.

 

Stay Positive & Don’t Wait For The Customer To Ask For Seconds

Garth E. Beyer