Better to be the first to start. The first to step in a puddle. The first to make a wrong turn. The first to cheer on others. The first to welcome the spectators. The first to see the naysayers. The first through the obstacle course. The first to lead others.
Better, probably, to be the first to everything but the finish line.
That is. Unless you’re trying to be the first to start again.
Stay Positive & Increase Your Daily Dose Of Firsts
If we’re going to default to doing the easy tasks on our list first, we might as well lean into making it a game.
A game that we can win big at by always adding something more challenging onto the list.
Here’s what happens:
We’re stressing about a speaking engagement we have set up for a week from now. It’s a small engagement, but it’s the biggest thing we need to prepare for. We can keep stressing about it OR we can add a bigger speaking engagement to our list. The work for the small engagement gets far easier to do and we worry less about it because there’s something bigger at stake.
Personally, since opening a craft beer bar, I’ve looked back and laughed at some of the conversations, transactions and events that I would have otherwise stressed to no end about. But it was all made minuscule by my commitment to even tougher conversations, transactions and events.
We can strategically use the expression “That’s the least of my worries” to our advantage.
Stay Positive & All It Requires Is Continuous Leaping
A waitress was working a grind and, amid the afternoon rush, she spilled a beverage at a customer’s table. The liquid rushed across the table and onto a customer’s purse.
So many situations could have gone down. The waitress could have shrugged and apologized. She could have gotten a manager. She could have quit on the spot – fed up with the work and the pressure on her.
Instead she got the customer’s name, address and type of purse. She let the customer know that she was sorry and would happily be buying and sending her a replacement purse of the same.
Not every employee can be this waitress. At least not if left to their own accord.
But any brand can give an employee a budget per customer to use when needed. Can encourage their team to do what’s right in the moment. Can remind them that permission isn’t needed to follow one’s gut when it comes to caring for a guest.
The reality is every business owner is already trusting the employee with the brand in their day-to-day work. There shouldn’t be concern in extending the responsibility of financial support to make things right for a customer.
A pacemaker. Winning a game of chess. Public transportation routes.
But the other good stuff comes from breaking habits.
Trying a new menu item. Exploring a new park. Giving that beer recipe that sounds weird a go.
Broken patterns lead to new experiences and new experiences lead to both a feeling of fulfillment and exhilaration as well as a new ability to connect with others on a whole new level.
We do ourselves and others a huge favor when we break away from the children’s menu.