Whether we think we’ve got our emotions turned on or off, they’re being channeled.
When we enter a room, the emotion we’re feeling seeps into others. If we’ve got a positive attitude and a big smile, so will others.
If we enter that room stressed and frustrated, well, those emotions resonate, too.
What many don’t realize is that emotion is channeled through words, pictures, the sound of our voice on the phone and every possible way we can interact with someone (in real life or digitally).
Right now I’m writing with the emotions of seriousness and compassion and care for you, the reader. But I didn’t need to tell you that, I’m sure you feel it.
As such, it’s worth checking every touchpoint your brand has with a customer (and maybe you have with friends) to make sure you’re channeling the emotion you want them to be feeling.
Stay Positive & As Severus Says “Control Your Emotions”
Photo credit
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