Leaders do a lot. No doubt about that.
One of the elements of leadership they never lose traction of (at least the best leaders don’t) is that their team maintains the 101.
They do the required readings.
They know the product or service.
They can tell the backstory.
They can tell a story.
Need a real life example? A bartender that doesn’t know what “up” or “on the rocks” is on a cocktail menu that only has those two options. Sure it’s bad on the bartender, but they’re a reflection of the leadership.
That’s what we are and that’s what our teams are to us.
Stay Positive & Mindful Of The 101
Garth Beyer is a Certified Cicerone®, Senior Content Specialist at Encompass Technologies, owner of Garth's Brew Bar and a Madison-based freelance writer.
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