By all means, plan for success.
But don’t stop planning there.
The adage “failure to plan is planning to fail” holds weight, but it’s missing a piece: planning for failure can minimize the hurt the same way planning for success can elevate it.
What does your team communicate when the power goes out? What design shows up when your website goes down? What’s your back up plan if you get stuck in traffic and miss your meeting? What’s the plan if you get sick next week?
Thinking through what you’ll do if things (or you!) are down and out achieves two meaningful results.
The first is it decreases your own stress and frustration levels. You’ll be able to approach the situation with a much more level head. Of course it sucks to be sick, but you save all your files to the server so your coworker can easily keep things moving while you recover.
The second is that it ensures that you receive grace by those for whom your down and out situation impact. When you can respond to someone with empathy about how the ferris wheel is temporarily out of order, you can actually make a fan out of them rather than leave them frustrated.
Stay Positive & Flip The Impact Of Down Time
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