What can you do before you’re asked?
What does your boss need before she sends you an email asking? What does the customer need before they send you a Facebook message complaining? What does your audience need before you wrap up your speech?
Empathize by thinking of what others need before they do, and then acting on it.
Stay Positive & Get Ahead By Feeling Ahead
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Garth Beyer is a Certified Cicerone®, Senior Content Specialist at Encompass Technologies, owner of Garth's Brew Bar and a Madison-based freelance writer.
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