It feels good when someone tells a friend about a particular product or service and then notes that you were the first to introduce them to that product or service.
Businesses have a grand opportunity right now to leverage word-of-mouth marketing like this. Think of your business as the friend who was the first to introduce them and instead of to a product or service, to a definition, a way of doing something a certain way, a style.
Think what your customers Google and go to YouTube for, then create that content for them. YouTube is great for “How Tos,” but if they don’t need to leave your page to figure something out, you and them both win not only in that they stay on your page, but they will refer to you later.
Lands’ End does this by having a link to definitions of terms they use. Now when I’m out shopping with a friend and they touch a pair of pants saying “Wow, this fabric feels pretty high quality,” I can say, “Yea, those are chinos. It’s a twill fabric made 100 percent of cotton.”
“How do you know that?”
“I read it on Lands’ End’s website.”
This tactic is proficiently used by writers. Just about every writer’s website I’ve been to, no matter what they write on, they always have a blog post about “how to be a writer,” just in hopes to have some reader somewhere share a writing tip with someone else, referring to where they heard of the tip.
Of course, this isn’t exactly a tactic directly for making profits off your product or service, it’s more of a tactic for branding and getting your name out there. For some reason, though, there typically ends up being some type of correlation between your profit amount and the number of people who know about you.
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