Meaningful work can be fun and easy. It’s when you’re in the state of flow. You’ve got the rhythm. Inspiration finally decided to show up because you did.
This applies to the art of creating.
But it doesn’t apply as easily to the art of connecting to someone.
Connecting to someone when it matters most (when they have an issue, when they are struggling, when they need something from you) is not fun or easy.
But we set aside our assumptions and uphold our empathy because we’re good people and it’s what’s needed of us. To listen and respond, not hear and react.
Stay Positive & We Can All Be Customer Service Experts If We Want
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Garth Beyer is a Certified Cicerone®, Senior Content Specialist at Encompass Technologies, owner of Garth's Brew Bar and a Madison-based freelance writer.
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