The talented linchpins in the service industry make getting to the table part of the show. They don’t focus solely on getting an order in or delivering the order at the table – though all that matters, too.
The remarkable service people smile on their way to the table. They’re observing and listening to those they pass and perhaps offering assistance – even when it’s not their responsibility in that moment.
I recall doing a brewery tour of New Belgium when the ambassador walked backward through the whole tour so that she never had her back to the guests.
It’s the little things and they always get noticed by someone.
Stay Positive & Impressive
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Garth Beyer is a Certified Cicerone®, Senior Content Specialist at Encompass Technologies, owner of Garth's Brew Bar and a Madison-based freelance writer.
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