Hoping the customer doesn’t notice or the client doesn’t call you out isn’t an effective strategy.
If something is wrong, own it and find out how to make things right.
If something was missed, communicate early and often how you’re resolving the issue.
No one has been upset from having another care that they receive what they bought into.
And if they get more, even better.
Stay Positive & Deliver On Your Promises
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Garth Beyer is a Certified Cicerone®, Senior Content Specialist at Encompass Technologies, owner of Garth's Brew Bar and a Madison-based freelance writer.
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