Mr. Grunig and I have something in common. Other than the fact we (you included) are all fascinated with studying Public Relations, Grunig and I share a relationship with UW-Madison. Grunig received his Ph.D at UW-Madison and knowing this made writing this topic for you ever more interesting.
If you’re not yet aware, James E. Grunig is a Public Relations theorist and guru. He is well-known for creating the four models of Public Relations. Before I elaborate on those four models, you must understand a little about your public. After all, the public must be important since it is in the career Public Relations.
You probably haven’t had any experience running a Public Relations campaign. So what? Whether you are researching how to identify your public for your first campaign or hundredth, it’s always positive to review the basics.
We may define public, in simple terms to mean a group of people who having something in common. According to Broom, author of Cutlip and Center’s Effective Public Relations, public is defined as “people who are somehow mutually involved or interdependent with particular organizations.”
Let’s identify a public by looking at the public of whose in charge in the restaurant industry. You have a broad categorical in-charge public of Employer. Within that public there are Managers, the CEO, Stockholders, and other decision makers. Inside that public, there are more in depth ones. Managers for example is a public made up of Regional Managers, Assistant Managers, Store Managers, and so on. Categorically defining people is what it means to identify your public.
However, it goes much further than simply sorting skittles by color. This is where Grunig steps in and begins to build his four models of public relations.
Grunig had examined how specific publics behave toward issues and the messages that communicate them. In doing so, he identified four types.
All-issue publics are active on all issues.
Apathetic publics are absentminded and abeyant on all issues.
Single-issue publics are active on a rationed number of issues.
Hot-issue publics are responsive and participative on an issue after being exposed.
Believe it or not, Grunig goes even further to define publics. (Hey, he got famous because he kept defining publics after people were satisfied.)
Latent publics are flatly unaware of their relationship with a situation.
Aware publics understand the importance of an issue and how it relates to them, but have not produced any action.
Active publics are taking action on a particular issue.
Once you can define your public or in other words, your audience, to this level of depth, you are ready to decide which of Grunig’s four models of public relations you are to implement. Here they are.
I could go on to explain each model thoroughly but I have found this resource to help with that. You know it’s an extremely helpful source since he uses Seth Godin as an example.
Cheers.
Broom, G. M. (2009). Cutlip and Center’s effective public relations (10th ed.). Upper Saddle River, NJ: Pearson Prentice Hall.
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