What you had to stop doing to give your guest attention … it doesn’t matter to them.
The long task list you have for the day … it doesn’t matter to them.
That there’s another guest who just came in looking to be helped … it doesn’t matter to them.
Now that we have that out of the way. It’s time to focus in and deliver on what the guest does want.
Do that every time and your business will be set for life.
Stay Positive & Shrug Off What Doesn’t Matter To Them
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Garth Beyer is a Certified Cicerone®, Senior Content Specialist at Encompass Technologies, owner of Garth's Brew Bar and a Madison-based freelance writer.
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