In the past, “okay” was a positive response when customers were asked about their experience.
Now “okay” is another way that customers say they are disappointed.
Okay isn’t good enough any more.
Stay Positive & What Are You Doing To Ignite A Better Response?
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Garth Beyer is a Certified Cicerone®, Senior Content Specialist at Encompass Technologies, owner of Garth's Brew Bar and a Madison-based freelance writer.
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