I had an incredibly nice customer service rep when I called a national appliance store. One of the nicest I’ve spoken to when calling about an issue (not just with this specific business).
Without her taking the right actions to correct the issue with the appliance and delivery, niceness wouldn’t have mattered. In fact, her tone would have been more aggravating than not.
Niceness can’t make up for bad decisions, but it does make right ones way more right.
Stay Positive & Thankfully Niceness Is In Our Control
Garth Beyer is a Certified Cicerone®, Senior Content Specialist at Encompass Technologies, owner of Garth's Brew Bar and a Madison-based freelance writer.
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