The best leaders either assume positive intention and understand that a person was acting with the best information they had or they give the team member a chance to explain the actions.
When you limit the chance to explain, you don’t just eliminate the space for a dialogue, you eliminate the chance to grow a greater understanding of how someone thinks.
And if you don’t know how someone thinks, then you’re certainly not going to effectively get them to think better, smarter, faster.
Stay Positive & Make The Time To Listen
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Garth Beyer is a Certified Cicerone®, Product Marketer, owner of Garth's Brew Bar and a Madison-based freelance writer.
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