Reactions are the worst.
They’re built in an untimely manner, they’re forced, and solely fueled by the lizard brain.
Reactions, at their best, are distractions.
Distractions from listening, from caring, from having empathy.
For better to have a response than a reaction.
And you need only a moment to pause, put yourself in their shoes and to show you have empathy.
Reactions are defensive. Responses are helpful.
Reactions draw a line between you and another.
Responses have you stepping onto their side, connecting and working it through together.
Stay Positive & Count To Three
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Garth Beyer is a Certified Cicerone®, Senior Content Specialist at Encompass Technologies, owner of Garth's Brew Bar and a Madison-based freelance writer.
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