There are bound to be outages in your business. Pits you or your team members will fall into. Mistakes that will–without a doubt–be made.
The two big questions are: Do you know what those are? Do you have an action plan ready for when they happen?
Your only bartender isn’t there 15 minutes after you’ve opened your doors, what do you do?
The servers for your mobile game go down, do you have a Facebook post ready?
Your largest shipment of a beverage to a new state gets stolen, what do you do?
Begin by drawing a line and documenting the most popular faults you can expect to happen and then go down the line noting the rarer situations that you don’t expect to happen, but could.
Now go through and make sure you have a plan in place for all the situations.
A crisis plan isn’t just for the big things like the death of a Founder or a building fire set by your own employee who was smoking inside the store; it’s a set of actions you’ll take for all the negative situations you could imagine (and some you can’t imagine) happening.
The frustration of going through the plan now isn’t as rough as the patch you’ll go through when a bad situation occurs and you don’t have a well-thought out response.
Don’t rely on any of your reactions to solve a problem. Have a response plan in place.
Stay Positive & There’s A BIG Difference Between Responding And Reacting
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