The best leadership person has the eye for knowing when the start of a new idea will take away from making sure the team is awesome in the areas that matter most.
Despite the excitement for the new thing. Despite how ready and willing the team is to jump on the idea. Despite the impact the new idea can have.
A leader needs to ensure the team executes the important things the best they can. THEN when they know the work of something new won’t compromise that, then it’s full steam ahead.
Stay Positive & You Can Be The Leader (It Just Requires A Pause & Reflect)
You probably didn’t build the software, but the customer should think you did.
You probably didn’t open the coffee shop, but the guest should think you did.
You probably didn’t open the place you’re working at, but the client should think you did.
That’s customer service value at it’s core: You win if you can serve someone with enough care and confidence that they think they’re talking to the owner.
Funny enough, it’s also the same way that you grow to become one. Then you can teach your team to do the same.
Before you know it, we might just be surrounded by people and businesses that truly give a damn.
Alas. It starts with you. It starts now.
Stay Positive & “Are you the owner?” Will Be Music To Your Ears
Many say they want magic to happen, their ideas to take off, and people to pick them… but they’re not willing to let their work play out.
At the first negative review, they start trying to course correct to appease to the naysayer.
The moment there’s a new feeling of risk, the safe bet is to pull the plug.
(It blows my mind how much money some beverage manufacturers put into a new product launch and how quickly they shut it down when they don’t see it working immediately.)
Here’s what the top entrepreneurs and marketers do: they let it play out.
The more they let it play out, the more they can learn to educate their next decision.
And more often than not, the more they let it play out, the more others actually enjoy the product or service: it gives them time to actually feel the ownership of the item or experience and integrate it into their narrative.
Good things can happen to those who wait and watch.
Stay Positive & Then Act On The Learning, Of Course