Flex Before It’s Requested

A request for an accommodation doesn’t breed loyalty in a person (regardless of accommodating the request) as much as being the one to accommodate before it’s requested.

WFH works best when it’s offered outright than when it has to be asked for.

Adapting a rented space to truly fit the needs of the one renting is sure to garner a positive review: but it’s certainly going to be more positive if the venue was the one that reached out to offer the changes.

You can become flexible for customers and clients, but it requires listening and empathy and preemptive action.

Ask anyone: they’d rather be seen first than have to ask for something.

Stay Positive & Eyes And Ears Open

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How To Get Better

It’s a fairly simple process to get better: make more decisions.

That’s really what you do at the core.

You don’t just do data entry, you decide what data goes where.

You don’t just do art, you decide which colors interact with others.

You don’t just do brewing, you decide what to brew, when to brew it, how to brew it.

If you’re not making many decisions throughout the day, chances are you’re not really getting better at it.

Stay Positive & Now…. What To Eat?

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Important Things Better

The best leadership person has the eye for knowing when the start of a new idea will take away from making sure the team is awesome in the areas that matter most.

Despite the excitement for the new thing. Despite how ready and willing the team is to jump on the idea. Despite the impact the new idea can have.

A leader needs to ensure the team executes the important things the best they can. THEN when they know the work of something new won’t compromise that, then it’s full steam ahead.

Stay Positive & You Can Be The Leader (It Just Requires A Pause & Reflect)

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You Built The Software

You probably didn’t build the software, but the customer should think you did.

You probably didn’t open the coffee shop, but the guest should think you did.

You probably didn’t open the place you’re working at, but the client should think you did.

That’s customer service value at it’s core: You win if you can serve someone with enough care and confidence that they think they’re talking to the owner.

Funny enough, it’s also the same way that you grow to become one. Then you can teach your team to do the same.

Before you know it, we might just be surrounded by people and businesses that truly give a damn.

Alas. It starts with you. It starts now.

Stay Positive & “Are you the owner?” Will Be Music To Your Ears

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Tips And Tricks

Tips and tricks can be dangerous.

They can be shortcuts that distract. They can be a way of hiding from doing the meaningful work. They can be band-aid fixes.

However, used in short and direct ways, tips and tricks can mitigate stress or frustration; they can improve performance and happiness.

There’s a balance that needs to be had and it starts with being clear on the why of adding tips and tricks.

Stay Positive & Make Sure You’re Doing It For The Right Reasons (And Then Make Sure You’re Doing It Right)

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Shedding A Few Tears

You know you’ve done meaningful work when you look back at what you’ve done and shed a few tears.

Most authors don’t read their own books again or listen to their audio versions.

Most podcasters don’t go back and listen to episode 4.

Most bloggers don’t revisit the poorly viewed posts of theirs.

Most event organizers don’t watch the raw footage of the event they hosted last year.

I think it’s because they’re afraid of how they might feel. Afraid they won’t shed a few tears. Afraid they did work that wasn’t meaningful.

In my eyes, that’s even more reasoning to revisit and see.

If you don’t shed a few tears then you know it’s time to start doing something differently.

And when you do shed a few tears, well, it’s quite fulfilling.

Stay Positive & Go Ahead

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If You Let It Play Out

Many say they want magic to happen, their ideas to take off, and people to pick them… but they’re not willing to let their work play out.

At the first negative review, they start trying to course correct to appease to the naysayer.

The moment there’s a new feeling of risk, the safe bet is to pull the plug.

(It blows my mind how much money some beverage manufacturers put into a new product launch and how quickly they shut it down when they don’t see it working immediately.)

Here’s what the top entrepreneurs and marketers do: they let it play out.

The more they let it play out, the more they can learn to educate their next decision.

And more often than not, the more they let it play out, the more others actually enjoy the product or service: it gives them time to actually feel the ownership of the item or experience and integrate it into their narrative.

Good things can happen to those who wait and watch.

Stay Positive & Then Act On The Learning, Of Course

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