Decision Pace

There’s no formula for how quickly you can or should make a decision.

There is only the fact that once you decide it allows you to start moving forward; moreover, it enables your team to move forward, the project to move forward – lessons to be learned, areas to be explored.

You can certainly decide things too fast, but there’s often less of a negative outcome from doing that than there is by taking too long to make a decision.

Stay Positive & Decide To Keep Moving Forward

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Pages

It’s a positive thing to be on different pages, well sort of.

The positive thing comes out of conversation about the different pages. Acknowledgement of the different pages and the agreement to try to get on the same page.

That’s where magic happens.

Then once you’re on the same page, that’s where the work happens.

The work will always be better when it’s rooted in magic.

But beware: staying on different pages too long is a recipe for disaster.

Stay Positive & Start With Showing What Page You’re On

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Zero Inbox

Having a zero inbox is easier than it seems.

Trust people to do the work that needs to be done. If they don’t, find better people.

Do work that matters. Say pass to the work that doesn’t.

Be efficient: five email back-and-forths could have prevented with a two-minute phone call.

1,000 unread emails might make you feel busy.

But 0 emails makes you feel fulfilled.

It starts with deciding how you want to feel.

Stay Positive & Enjoy The View

Being First

Being first doesn’t matter.

Being first to speak up, first to raise a hand, first to dive into a project, first to cross a finish line – no, placement title doesn’t matter.

What matters is the mentality you need to be the first: determination, tenacity, passion, care.

Are people who place first this way because they placed first? Or are they this way and then they place first, raise their hand, leap?

Stay Positive & Who Is First?

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More To Choose From

Creating meaningful work and cultural change is a numbers game.

Write more and you’re bound to have written more things worth sharing.

Ideate more and you’re bound to have multiple client buy-ins.

The numbers game is the only game that everyone can play and the outcome is the same: the more there is, the more there is to choose from.

And the more there is to choose from, the more likely the chosen things will work.

You don’t have to ship everything, but everyone gains when you have more to choose from.

Stay Positive & Get To The Good Stuff

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Fit Your Promise

Promises don’t need to be all in, wow-worthy or beyond what the competition promises.

If your customer service team can’t respond in 24 hours, don’t put the auto response stating they can.

If your team isn’t trained to help people find something they love (and to try things until they do), don’t advertise that you have something for everyone.

If your space isn’t dynamic and inviting, don’t brand yourself as an inclusive location to relax.

Rather than make no promises at all, fit your promise.

If you’re sure your customer service team can respond in 72, then say it; if your team can help people who like X find just the kind of X they want, lean into the few; if your space is designed for a specific group, focus on promises they relate to.

Promises are everything and promises aren’t an all or nothing necessity–the necessity is to fit your promise appropriately.

Stay Positive & Then Upgrade Your Promise When You Can

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