There’s the kind of person that’s looking and might find you.
Especially if you play strong with SEO. Especially if you have good media relations support. Especially if you advertise in the right places.
People might gather that you exist and they should check you out/purchase/sign up/etc.
Then there’s the kind of person that’s hunting for you specifically.
Especially if you are remarkable enough and someone they trust mentioned they should check you out. Especially if you provide more value than the perceived cost. Especially if the media can’t help but cover what you’re doing.
There’s a difference between being desired and being stumbled upon.
One type of person is nice to have. The other is essential.
The widget, extra or add-on doesn’t need to be applied to everyone after a suggestion comes in.
You can make it for the one who requested. And perhaps, from there more will request.
Improvements and tweaks don’t need to be applied to the masses.
Often times, they work better because they don’t.
Have the developer work on the request of one client and make their day – there’s no need to get the whole team involved on how to roll it out to everyone.
When everything has to be perfect, it will feel like nothing ever is.
When everything is a fire drill, people will burn out.
When everything is on one person’s shoulders, the weight will crush them.
Far better to sort out what has to be perfect and what is good enough (as in, it’s good, now enough – ship it and move onto the next).
Far better to only call something a fire drill when it truly is. (Does that email really need to be marked high importance?)
Far better to ask for help, rally your tribe of supporters to assist or speak up about your bandwidth to better prioritize where you put your time and what you’re responsible for.
The world doesn’t need more firefighters; it needs more people to think smartly about the systems that are in place and speak up when they’re broken.