GarthBox

Suggestions build trust – and there’s nothing more valuable than that.

But to get to a place to offer suggestions, that means you have had to experience something.

Stay Positive & Suggestions Are Gifts

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It should really be called reputation creation.

Reputation management relies on circumstances knocking on your door and how you handle them.

Reputation creation relies on what you do to create specific results.

It’s funny to think about a brand that wants to be known for excellent customer service because to become that they need to have a series of issues that customers call them for service for.

Better, I think, to be a brand that holds strong to values they can create rather than react to.

It’s the actions we take proactively that are more powerful and resonate more than the actions others look to us to make after the fact.

Stay Positive & What Are You Becoming Known For

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You may not know who they are yet.

They may even be many beyond who you think they are.

But they’re looking to you.

Waiting to see what you make of this, what you pivot to, what you give, what you choose to contribute.

It’s not what you do when no one is watching; it’s what you do. Period.

Stay Positive & Make Them Wait No Longer

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A person buying a bottle of wine brings it to the grocery store clerk. The clerk rings it up and sees that it’s a $70 bottle of wine. The clerk is flabbergasted at the price someone would pay for a bottle of wine. The clerk cringes and nervously says the total out loud, nervous of the reaction the customer will have. “Maybe she grabbed the wrong bottle,” the clerk thinks.

There’s tension there. There’s storytelling in that moment (every word of which is from the clerk’s side so far). But none of that narrative is the guest’s.

“Here you are,” she says while handing over her credit card. And without prompt, “My friend is flying in from Italy this weekend. I haven’t seen her in years and this is the wine she has talked about missing most. I can’t wait to see the look in her eyes when I bring it out to her and the guy she is visiting with. I’m so glad you had it!”

The clerk exhales, realizing how this wine is suddenly worth much more than $70.

—

We can’t impose our stories unto others when we’re there to serve them.

Just as we need to leave egos at the door, so to we need to leave our perceptions of how we would act as the recipient of what we’re serving.

Stay Positive & It’s All About Empathy

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There are friends you have that if you text, you know will text you back right away.

There are coworkers who you know that if you email, you’ll have to follow up again in a day to get a response.

There are people who bring out a younger version of yourself every time they talk to you and others who make you think deeply with challenging life questions.

You know these people because they’ve been consistent with how they interact with you.

Others have expectations of you, too. You’ve built them up over time.

Alas, it doesn’t take too long to change perception. Surprise someone a few times with the opposite of what they expect and they’ll start to expect that from you.

We’re works in progress and there are certainly behaviors that we’d rather be known for that what we currently are.

Permission is ours.

Stay Positive & Responsibility Is, Too

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The button to restart is always there.

It’s there when you make a mistake. It’s there when something won’t work. It’s there when a relationship goes awry.

It may not be immediate like we’ve learned it to be from video game consoles and laptops; surely it takes emotional labor and a little planning, but it’s there.

When we’ve realized we’re going down the wrong path or we’re forced to pivot because of circumstances beyond our control, it’s our responsibility to press the restart button – and quickly to spare ourselves any more sunk costs.

Stay Positive & It’s A Button After All, You Know What To Do

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Folks (including myself) have belabored the behavior of prioritizing the big scary tasks first because it makes completing everything else easy and leads to you feeling fulfilled at the end of the day.

Others have supported the idea of prioritizing the little tasks so there are no distractions when you get to the big kahunas. And hey, even if you don’t, you still feel fulfilled because all the little things add up.

Few talk about simply prioritizing what you really want to do. (Note: This still requires a task or to-do list if things you may not LOVE doing.) Few talk about doing the things that would bring you the most joy, even if that joy is simply completing the task and crossing it off.

And the fun challenge here is that once you think to yourself, “there’s no way I can enjoy this” then your task becomes figuring out how to do it so it does bring you joy.

Tasks aren’t naturally miserable. We make it so with the story we tell ourselves about them.

Stay Positive & Change The Story, Change The Feeling

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