How Quickly You Respond

Being Responsive

Waiting to respond doesn’t usually result in a desired outcome.

When you wait to respond, you lose your place in the front of someone’s mind and priority list.

When you wait to respond, you actually deliver a signal that the sender isn’t important to you.

When you wait to respond, you’re sure to get bogged down with more emails, to-dos and requests you need to respond to.

A client of mine has a rule: Every email, phone call or letter gets a response within 24 hours.

The catch is that a response might be “Thanks” or “I’ll follow up on Tuesday” or “Approved.”

Something simple and direct, but a response, nonetheless.

There’s enough happening in this world that will bog us down on our pursuits. The least we can do is try not to be part of the problem for others … or ourselves by responding.

Stay Positive & Send A Signal That You Care

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Uncertain Outcomes

Uncertain Outcomes

When I get in front of people to speak from the POV of a Certified Cicerone®, I’m uncertain how many I will actually resonate with.

But the uncertainty is vastly different than the risk.

It’s a low risk that what I’ll say will resonate with no one … even if it feels like a huge risk.

So, I carry on knowing full well the desired outcome may not be the real one.

Just because we don’t know for a fact what the result of something we do will be, doesn’t give us the right to not do it.

Just because there’s a chance the future might not align with how we want it to, doesn’t give us the right to back down.

Just because the outcome is uncertain, doesn’t give us the right to not see what it could be.

Same can be said for when we have a feeling of risk.

Stay Positive & Try, Learn, Repeat

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Everything Needs A Story

Stories We Tell

We have to consider what story we can tell about the notebook we use, the lunch we eat, the signage we have on our doors–everything.

We’re more into stories than ever before. Stories we tell each others, stories we tell for one another and stories we tell ourselves about ourselves all day.

It’s the stories that collect that can change a culture and our own posture.

If that’s not enough to get you to become a storyteller then consider this: If we don’t tell a story about something, someone else will … and we might not like it.

Stay Positive & It Starts With Intention

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When In Doubt

Helping Out

When in doubt of how to make friends, help someone out.

When in doubt of how to make a business a success, help someone out.

When in doubt of how to get promoted, help someone out.

When in doubt of how to get motivated, help someone out.

When in doubt of how to build a community, help someone out.

When in doubt of how you can have time for something, help someone out.

When in doubt, you’ll find the answer by helping someone out.

Stay Positive & No Need To Offer, Just Do It

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On The Hook Or Off It

On The Hook

Sometimes process keeps you on the hook to see something through. There’s a step system that makes it directionally easy for you to comply and deliver.

Other times, however, process let’s you off the hook because you can avoid doing what you think is right and – when it all goes to shit – you can say “Well, I followed the process and this is what happened. Not my fault.”

But, in a way, it is and we know it because we have the agency to change a process, to adapt around it and to elevate it to newer, better heights.

If we’re on the hook for anything … it’s that; to find a way to improve a process once we begin it and not just to see it to the end

Stay Positive & Always On

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Restaurant Success

Business Advantage

Very very very few restaurants succeed because of a recipe.

Nearly every recipe can be found online.

Very very very few restaurants (or any business, for that matter) succeed because of a single tactic.

It’s a collection of care and thoughtfulness that does them right.

Stay Positive & It’s Time To Get Some Legs To Stand On

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Fear Takes Time

Instant Fear

Fear is like instant-oatmeal. It reads as if it truly is instant, but it usually takes a minute or two.

60 to 120 seconds …

If you ask me, it seems like just enough time to act on something before fear creeps in and pauses us in our place.

Stay Positive & Less Waiting

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