Variant Feedback For Effective Communication

Garth Beyer

Martin Luther

Martin Luther revolutionized German culture and made a dent in standardizing their language. He would travel and read his translation of the Bible into the vernacular and ask each audience that listened, “How did this sound? Was it too banal? Was it strong? Did it sound good?”

He rewrote and rewrote and continued reading aloud until he got “yes” as a response from everyone from the baker to the welder to the merchant. His writing was a variant of German, intelligible to both northern and southern Germans, his target market solely because he had his system of feedback, he listened, he rewrote.

Note, Luther didn’t change the message of his writing, he merely changed the wording to effectively communicate the message he wanted. (He did get in some heat for adding some words when he shouldn’t have. Remember, this is a translation of the Bible, not much room for creativity.)

Even if I knew that tomorrow the world would go to pieces, I would still plant my apple tree. – Martin Luther

Who was Luther and why does he deserve this blog post? He was a constant seeker and recipient of feedback. He didn’t take criticism personally. He ignored the naysayers. If some commoner expressed a dissatisfaction with his words, Luther didn’t begin to question whether he himself was right or wrong, he merely wondered what he could do better to communicate his beliefs.

Now-a-days I see people quit, toss their business plans, and remove their books from Amazon because their message didn’t resonate with whom they thought it would. I witness speakers decide not to speak in front of an audience again because their first audience wasn’t convinced by their message. I miss out on seeing a starting blogger become influential because they stop blogging. Why continue if no one is reading, right?

Wrong.

By doing what Luther did and sharing our ideas, our blog posts, our podcasts, our business plans, our art, we have the opportunity (I mean, come on, there are more than seven billion connected people on this planet) to check whether our way of communicating is effective for the audience we’re reaching for. Why are we not doing this more often?

Why are we limiting ourselves to mastermind groups, to people who already think like us, to our idols or our best friends when it comes to seeking feedback and tweaking the way we communicate? Certainly I’m not suggesting reaching out to all seven billion people, but the group you’re now letting influence your communications can increase in size and as a result your words, your art, your message can get stronger.

 

Stay Positive & Send Something My Way, I’ll Give Some Feedback thegarthbox@gmail.com

* Worth a read: The social Origins of Good ideas. Essentially the best ideas come from outside communities, just as often as the best feedback.

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Two Of The Biggest Reasons You Stay Stuck

Garth Beyer

Get Unstuck

Two of the biggest reasons you stay stuck and don’t do anything is fear of inadequacy and fear of failure.

You may be good at many things, but a master of none. No matter what you do, it won’t be good enough. Have you felt this before?

Failure can suck too, but that is a mindset one has about failure.

Ask someone who has never failed before and they will say failure is terrible, just absolutely terrible. Ask someone who has failed plenty of times, me for instance, and I will say failure is necessary, it’s a stepping stone, and… I’m alive.

Staying stuck is a choice. Being afraid is a dance. You can’t stay stuck if you’re moving, can’t stay stuck if you’re dancing with the fear that pursues you.

 

Stay Positive & People Die Standing Still

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How To Get Clients, Customers, And New Consumers

Garth Beyer

New Client Call

What’s the first question I get asked when I tell people I freelance as a PR strategist?

“How do you get your clients?”

Outreach, new customers, more clients is so important to any businesses. It doesn’t matter if you’re selling tennis ball recycling pods or leading an architectural organization or selling cupcakes, you need an income from your actions. Where’s that money come from? People. And where do those people come from? That’s the question I’m answering.

I started out doing freelance work for friends and family. If you can’t sell to your friends then you’re either selling something that’s not remarkable or you’re selling something that you’re not passionate about. Start here because it’s the perfect indicator of whether you should continue your endeavor or not.

No one wants to do work they don’t want to do. You want to do work that isn’t really work, and for that you’ve got to be doing something you’re passionate about. I decided to only work with businesses that I am passionate about. I’ll consult with any business, but the actual product, the creation end of my work, I focus on people and businesses I believe in. Being picky works in your favor (and your clients!).

From there I meet new people, check out new businesses and get involved as much as I can with the community. I go to events that the information at flies over my head. Yesterday I was at an event talking about Microsoft360 and using cloud data. The only thing I understood from the 30 minute session was that Microsoft acquired Skype, but while I was there I met a couple of folk who I could see myself working with.

Once you have a comfortable number of clients, customers and new consumers, now it’s on you to over promise and over deliver. The best way to get more clients is to treat the ones you have now. The best way to lose clients is to be off working to find new ones.

That’s it. Easy to understand. Difficult to execute. So the work of remarkable goes.

 

Stay Positive & Anything Different Work For You?

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Unlocking Potential #12: Q&A With Mariah Haberman

Garth Beyer

Mariah Haberman EAA

Welcome back to another Q&A with a remarkable marketer as part of the Unlocking Potential series. I heard about a woman named Mariah Haberman when I first moved to Madison, I found out she worked at the PR agency I hope to work at, and then I got to see her speak not too long ago. (Post about impressions and link to her presentation here.)

Mariah has drive, excitement, and more passion that I thought one person could have. It will be clear as you read on. Without further ado, welcome Mariah.

Q: What motivates you to get out of your bed in the morning?

Mariah: Caffeine! And lots of it! I am so not a morning person so the fact that I make it into work before 10 a.m. is a miracle in itself. That said, I can honestly say I have never dreaded a day of work. Getting to discover Wisconsin is a cool gig but I think working alongside amazing and talented people is just the best thing ever. (Also: Free Sprecher root beer :D)

Q: What business would you say you’re in and how did you get there? What’s your story?

Mariah: I have a weird hybrid role: I’m both a television/radio host and a PR and social media marketer.

I always dreamt of working in television. In fact, I can recall writing my sixth grade career report for Mrs. Herbers about my aspirations of becoming a news anchor. In college though, I threw those dreams out the window after coming to the conclusion that a television career in Wisconsin during a recession was a ridiculous dream to have.

So I picked public relations. And upon graduating from UW-Oshkosh, I threw a few suitcases in my tiny ’02 Corolla and with my shiny, new diploma in tow, I made the trek to Chicago. There, I worked as a temporary assistant at an entertainment PR firm. Next, I decided to freelance back in the Madison area and then I worked at a wonderful marketing agency in town.

Meanwhile, I spent three years competing for the title of Miss Wisconsin. That endeavor really reignited my desire to pursue television. So, I reached out to the one contact I had at Discover Mediaworks and asked if, by any chance, they’d ever consider letting me guest host an episode or two. After several months of back-and-forth, the crew finally invited me to come in for an interview and audition. Apparently, they saw something in me, and the rest, as they say, is history!

Q: What are four life lessons you’ve learned from following your muse?

1) Make things happen for you.

2) Be nice to people.

3) Own up when you’ve messed up.

4) Never take yourself or your work too seriously.

Q: You’re constantly putting yourself out there. How have you dealt with fear – be it of rejection or failure or even success?

Mariah: I hate to quote the most buzzed about kid flick of all time, but when it comes to being in front of crowds, you really have to just let it go. I’ll get nervous from time to time during the preparation of a big shoot or speaking engagement, but once I am on stage, or those cameras are rolling, I don’t even let myself go to that place of self-doubt. You’ve really gotta own it and believe in yourself, and when you make mistakes, you assess and move on.

So much of the television business I think is listening to your own gut. You are going to get people who absolutely adore you and your work. And the opposite of those people are Internet trolls :). I take it all with a grain of salt—both the compliments and the critiques.

Q: What do you do to continue growing in your field? Are there a few special practices or habits you think people reading may benefit from doing too?

Mariah: The idea of being stagnant or out of the loop as both a host and marketer downright scares me. I am constantly trying to learn and get better at my craft whether it be through improv classes or online marketing research—you name it. Regardless of how long you’ve been in the biz, learning is essential.

The beauty of working in the agency world is that you’re surrounded by folks who specialize in all sorts of things that you may not necessarily be an expert in. But making an effort to understand their work inherently makes you better at your own.

Q: What has been a major highlight of your work?

Mariah: A viewer reached out to me on Facebook the other day to tell me that he and his daughter make it a weekly tradition to sit down every Saturday morning and watch Discover Wisconsin together. Hearing things like that – from people who make our show a part of their lives – is the kind of stuff that sticks with me.

Q: What is one characteristic you’ve noticed every successful marketer has? Better yet, what the heck does it take to become a remarkable PR pro or marketer?

Mariah: Great marketers want to learn; they are asking questions. They are paying attention not only to what other brands are doing out there, but more importantly, they’re noticing what people care about, why they do the things they do, buy the things they buy, and hang out with the people they hang out with. I think a marketer has to be easily fascinated by and curious about the world around him or her—and I’d say the same thing applies to great TV/radio hosts.

When you understand why people do the things they do, the ideations, strategizing and executing for brands comes a whole heck of a lot more naturally. (It’s still a tough gig, don’t get me wrong!)

Q: Would you tell us about a time you almost gave up and what you did instead?

Mariah: Interestingly enough, I actually have to tell myself to let go of things more often. (Noticing a theme here?) I get invested too easily. I love to dream big and I think the upshot of dreaming big is that you tend to bite off more than you can chew. So while “giving up” often has a negative connotation, I really have to continue to remind myself the importance of walking away from the stuff I can’t or shouldn’t fix.

Q: How do you try to live your life? Do you have a life motto or a particular quote you stand by?

Mariah: Nah. No life quotes really. I just try to live life to the fullest…you know, find the silver lining in even the crappiest of days!

Q: What is a dream you have or a project you want to create that you haven’t had the time for?

Mariah: Sooooo many. I want to write my own book(s). Open a wine bar. Learn French. And piano. And how to cook (better). And more time for travel would be lovely!

Q: Where can people find you and your work? (Shameless self-promotion here!)

Mariah: Why, you can watch “my work” every weekend on your TV screens (or laptops or tablets or smartphones)! Broadcast guide here: www.bobber.discoverwisconsin.com/broadcast …and because social media is my thang, I’m pretty easy to find on Facebook, Twitter and Instagram 🙂

 

Stay Positive & Curiously Alive

Digging Through Layers

Garth Beyer

Dig To The Remarkable

I’ve never heard of anyone finding gold right on the surface. Never heard of treasure, just sitting there on an island. Never heard a success story come easily. To get anything of value, there’s work, time, effort, sweat and an absolute resiliency involved.

Successful people don’t settle, they dig.

To get to an inspiring thought, a creative idea, a brilliant strategy one has to dig through the layers of fear, worry, anxiety, nervousness, resentment, and I’m sure a few other negative thought-layers I’m missing here.

Half the battle of coming up with a great PR plan or something as simple as a blog post is digging through the dirt until you find something pure enough, remarkable enough, worth sharing, doing, writing, etc,.

If we recognize that in any important decision there are mental and emotional layers we have to dig through, we can track where we are at in the process and obtain a confidence boost by knowing we’ve done the hard work of digging through our insecurities.

Another thing I’ve never heard of is our mind being empty of value once we work through the top layers of fear, doubt, and uncertainty. Nope. There’s something remarkable down there every time.

 

Stay Positive & Uncover The Remarkable

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Slow Fail, Quick Fix, Overnight Success

Garth Beyer

All organizations are prone to fail slowly, although it may not seem like it at times.

Just like the overnight success of Amanda Palmer, which is anything but an overnight success (it was a consistency of getting the little things right over a long period of time), failures appear to happen fast. One day the restaurant is there, the next day it’s not. One day the business manager is in charge of 20 employees, the next day it’s just him. But, truly, you and I know failure and success don’t happen that fast.

All agencies, organizations, businesses are bound to be cut and bruised just as we are. Are you treating the wounds of your business as you would a wound on your body? Or are you waiting (like so many now-failed businesses) until it’s time to patch the wound with a giant band-aid, a redesigned website, a new PR campaign, a new motto or “about us” page? It may seem logical to care for all wounds at once, but it’s not.

A drop in office productivity, a minor employee-client clash, one regretful tweet are cuts that need mending immediately. Even more importantly, we must view the boring things of business just as wounds that need our immediate attention.

When we begin ignoring the little things, we set ourselves up for a fail: a slow fail until the day it hits you.

You can certainly jump ahead success-wise with a broad stroke, a bold move, but to stop a slow and painful death that every organization, every person in business is susceptible to, we must make the little things a little more remarkable, we must apply, not just quick-fixes, but improvements to the banal, to the cumbersome, to the “not my problem” problems of our business.

Don’t just think “how can we fix this?” think “how can we fix this in a way that leaves a positive impression?” If we ask and answer this enough, we may just find ourselves getting referred to as an overnight success.

 

Stay Positive & Turn The Little Things Into Big Things

Problem With Many Marketers’ Mindsets

Garth Beyer

Marketers Mindset

As marketers, we often have a big ego when it comes to our industry. We see things. We notice trends. We can (or at lest we often always try to) answer why? Why X appeals to target Y. Why a restaurant would have revolving doors. Why a business is using a particular hashtag.

It should go without saying that we often know what’s best. After all, we’ve studied the industry for years, read thousands of articles, talked to hundreds of people to know why things are they way they are. Yet, this mindset gets marketers in trouble over and over again.

We think if a particular ad appeals to us, it will also appeal to our target audience. (We have high standards, you know? So if it works on us, won’t it work on anyone? Heh.) Our mindset can be simplified to we know what’s best for others based on our own reactions of an ad or PR strategy. All the while, we forget that we are not the target market.

The best way to break the mold is to see every opportunity as an opportunity to learn, not to prove or show we’re right. Michael E. Gerber wrote it perfectly,

“Contrary to popular belief, my experience has shown me that the people who are exceptionally good in business aren’t so because of what they know but because of their insatiable need to know more.”

As long as we retain the mindset of wanting to know more, needing to know, being humble enough to know that we don’t know it all, we can evade the mental trap so many marketers are caught by.

 

Stay Positive & Now You Know

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