When consumers are longing for reassurance, the one that emanates confidence wins out.
But all markets are becoming more saturated. And even in the markets that are unsaturated, consumers are getting smarter and smarter – seeking reassurance in multiple places.
Which begs the question of what you have when a competitor has as much confidence as you do?
Then what do you win on?
Stay Positive & Confidence Helps, But It’s Harder To Use It To Sell
It’s fairly common knowledge that smiling at a stranger is contagious.
We know that doing something nice sets a chain reaction.
Thing is, I think we often forget all the ways we have the opportunity to be generous. No, I’m not about to write a thousand of them, but I’m confident there are. Here’s a smattering to get started.
A friendly email or text.
A 40% tip or surprise venmo.
Shipping a book to someone.
Dropping off a baked good or picking up a special six-pack for someone
And here’s an important reminder: if you think that maybe the person doesn’t deserve it, that’s all the more reason to do it. Remember how we agreed at the start of how generosity is contagious?
I pulled up to a gas station pump to fill the tank. There was a person filling up their car at the pump in front of me. They noticed my car and asked if it was a durango. I said yes, that we had just gotten it.
He then went out to share his story about how he picked his car up for a few thousand dollars at a local dealer on the west side of the city we were driving through. He shared the miles per gallon he gets. He also shared how he would never buy new.
On paper, with his story, he had a better deal on his vehicle than mine. No doubt about that.
What he failed to notice is that we have different stories.
Mine is one about the safety of my family and having the highest degree of confidence in our vehicle getting us from point A to point B without any hiccups. Mine is one about having space for all of our things + our 83 pound Bernese mountain dog.
On paper, with my story, I had the better deal on my vehicle than his. No doubt about that.
If you’re just striking conversation at a gas pump, sharing stories is fun. But if you’re trying to market your story and have others buy in, it’s worth focusing on their story first – chances are it’s vastly different than the one you’re telling.
Sometimes we call it a strength. Sometimes it’s defined as a personality type. Sometimes we list it as a skill on LinkedIn.
There’s a laundry list of options available for what your top attribute can be.
At the core of a top attribute though is care.
You can’t be curious or have attention to detail unless you care. You can’t have a towering skill of leadership if you don’t care.
The best statement you can hear from someone is not how well they can use a Shirogami knife or that they have an exceptional eye for design; it’s that they give a damn.