It’s an easy to understand, difficult to produce strategy. You want to blow someone’s mind, you want to give a customer the greatest experience they’ve ever had, you want your book, your blog, your tweet to impress and influence people in a way they’ve never felt before. Two steps. That’s all it takes.
1. Set expectations high.
2. Overdeliver.
Stay Positive & Are You Giving More (Way More) Than What You Promise?
Garth Beyer is a Certified Cicerone®, Senior Content Specialist at Encompass Technologies, owner of Garth's Brew Bar and a Madison-based freelance writer.
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