The best thing you can do for yourself, your customer, and your colleague is give a precise date.
“I’ll have it to you by noon Thursday.”
“We’ll have this podcast wrapped up by 7:20.”
“Someone from our customer service team will get back to you tomorrow, at the latest.”
Setting a date guarantees urgency, shows you care, and holds you accountable.
Stay Positive & No More “You’ll Hear Back Soon” Crud
Garth Beyer is a Certified Cicerone®, Senior Content Specialist at Encompass Technologies, owner of Garth's Brew Bar and a Madison-based freelance writer.
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