Precision Dating

The best thing you can do for yourself, your customer, and your colleague is give a precise date.

“I’ll have it to you by noon Thursday.”

“We’ll have this podcast wrapped up by 7:20.”

“Someone from our customer service team will get back to you tomorrow, at the latest.”

Setting a date guarantees urgency, shows you care, and holds you accountable.

 

Stay Positive & No More “You’ll Hear Back Soon” Crud

Garth Beyer
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