As much as we Public Relations Specialists pride ourselves with always being busy, there is a fair amount of waiting involved in every project.
It may be waiting for your source to tell you to come into her office, it may be waiting for the elevator to open for you (or the ride on the elevator), it may be a phone call that you absolutely can not miss, so you wait right next to it. The moments of waiting come in all sorts of variations of time, place, circumstance, and so on.
These moments of waiting are vital to your firm, agency, company, or organization you are representing. It’s in these moments of waiting that you are stripped of your title, any recognition people may have of you, and authority. To everyone passing by you, riding in that elevator, or wondering why you are hovering over your phone, you are just another normal blob in their world. You’re just another human being with nothing special to offer them. Or are you?
I just got home from the coffee shop. Waiting at the door of the apartment complex was a delivery person from a restaurant called Burrito (how original, but that’s not the point). We exchanged only a few sentences, but in those sentences, I could tell he made the most of his job, that he remained positive, that he was grateful for me even noticing him. He was sociable and wished me a great night.
You may be reading this and think that it’s normal. Is it though? When was the last time you actually talked to someone else’s delivery boy and left with a smile? It’s not normal, but it’s memorable.
Let’s jump back. What was the delivery boy doing again? Waiting. And no, I’m not going to order from the restaurant, simply because of the fact that I’m not fond of burritos, but what I will do (am doing) is talk about this experience.
Ask anyone in business which profits them more, one person buying a burrito, or one person writing and speaking to a thousand people about someone who works at the restaurant, basically promoting it? You obviously already know the answer, word of mouth is what makes businesses the most successful.
The delivery persons success could possibly be the same as anyone’s in PR. We all have to wait, but in that waiting, we can make a hundred little ruckus’, we can get people to talk about who we represent, we can very simply, provide an experience for them to remember – and of course the name of the company we are representing.
Next time when you tell someone you are waiting, don’t feel bad. Don’t feel that you’re not making any progress because you’re not working. Clearly, sometimes profits come more from waiting than they do working. It’s all a matter of you making it so.
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