Most business owners aren’t trying to purposefully neglect their product or service. They didn’t get into business just to screw people over (aside from maybe the pyramid model, but that’s another blog post).
They also can’t be everywhere all the time. So they train their staff to listen (if they are smart). They read the POS system reports to look for anomalies. They survey customers every now and then to see how the business can improve.
Alas, nothing is more important than the customer who speaks up.
The one that asks to talk to the manager to say “This person and experience was wonderful, I really loved X and wanted you to know” or the person who reports “There has to be something wrong with Y. I’ve had it here before and it tastes nothing like it did.”
The responsibility is as much yours and mine as it is the business owner’s.
Most of the time, the best way to make something better is to suggest a way how or point out that something’s wrong in the first place.
Stay Positive & It’s On All Of Us
Photo credit
- On Comparing - November 18, 2024
- There Might Be Some Value - November 17, 2024
- Emotionally Distraught About The Wrong Thing - November 16, 2024
