Reading the room still has to happen, but fewer rooms are being occupied.
There’s no shortage of lines, though.
Lines for events. Lines for tickets. Lines for online orders. Lines for restaurants. Lines for trying something new. Lines for trying something old. Lines for who want to take your spot. Lines for the spot you want to take.
When was the last time you tried reading the line?
Reading it can influence design, setup, hiring practices, educational stipends, incentives, feedback loops, and ultimately make the thing they are in line for better.
And better is the goal.
Is the line happy? Scared? Low energy? Frustrated?
Stay Positive & Line It Up
Garth Beyer is a Certified Cicerone®, Senior Content Specialist at Encompass Technologies, owner of Garth's Brew Bar and a Madison-based freelance writer.
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