Telling customers you care and then giving free samples to your friends first sends mixed signals.
The president telling employees the company blog is important but then not writing a post herself sends mixed signals.
Increasingly, I’m coming to the conclusion that the best signals you send are consistent ones – no matter how much you grow in your space.
If you get promoted. You still park in the back.
If you win a prestigious award. You still share that recognition.
As for me, I still replace toiletries at work, do dishes, and clean up the workspace. I don’t race out of a meeting before helping put the chairs away.
You have to decide on what signals you want to send and then stick to that.
If you care about customer service, you better be on the phone when the customer service team gets slammed.
If you believe in “we before me,” you don’t leave the office until you’ve made someone’s day just a bit easier.
Stay Positive & Never Underestimate The Power Of Consistency And Frequency
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