The waitress was patient. She explained the process and let us know that it was flexible. Whatever we wanted, she’ll make it work and, to our amazement, she still found a way to surprise and delight us.
The agent was prepared. He was comfortable with the set of tools available, but knew how to work around them to satisfy any unique request. He put himself in our shoes instead of asking us to get into his.
The shop owner was present. She hung around and found ways to make the experience a remarkable one for everyone who entered her door. She listened to what people said to one another while she worked from her computer rather than hunkering down and zoning out in the small office space in the back.
Sweat equity doesn’t always involve actual sweat. It’s not always about the physical labor. More often than not, it’s about the emotional labor.
The emotional labor of showing up, listening, being flexible, caring, preparing, surprising and delighting, educating, being patient and curious, putting the person in front of you first … and so much more.
It’s a lot. It’s tough. It’s also very much worth it.
Stay Positive & Keep Contributing
Photo credit
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