How You Compete With 24/7 Service

You don’t.

There are only 24 hours in the day, most companies and businesses think that they need to work all 24 hours each day. If they aren’t there when you call, that’s bad business, right? There’s a great article that I will be posting after this in an assorted links post (link #2) that essentially shows people are smarting up and living a bit more humanly.

For some reason, we’ve lost the concept of

  • “family first”
  • “put what’s best for you and those closest to you first”
  • “friends and family first, product and business second”

Fortunately, we’re slowly getting our shit together as we focus on being more productive – not so we have more time to discover how to be even more productive (referring to link #2), but to have time to enjoy life and focus on loved ones, on what really matters.

I’m guilty of making this mistake when I was starting my brand. I lost more than I gained from it.

As a result, I want you to catch up on the story of Liberty BottleWorks if you haven’t already heard the buzz.

liberty-response-2013

Stay Positive & Go Ahead, Drink Up The Realization

Garth E. Beyer

Constitutive Choices

With the founding of the Republic, sets of conditions for its future had to be developed. Paul Starr refers to these conditions as “constitutive choices.”

The first of which that was made is what we have simply come to know as the First Amendment, or freedom of speech. However, the constitutive choice Starr mentions is much larger than that as it directly affects the development of newspapers and by extension the postal service. The old ideas of who should and could know what have been thrown out. Now a sovereign land, people needed to know how their state was running, what was occurring in far off areas, and they needed to have a solid way to communicate with each other – quickly.

Starr refers to this transition as “America’s First Information Revolution.” With the support of the Government for the first 40 years, the postal service helped build a knowledge economy. Since postage was cheap, newspapers were cheap, and most other factors of the press were cheap, information was able to be delivered all throughout the states. The expansion of the Post Office closed the information gap between communities and outsiders (country folk). As a result, the public and political lives of the people were able to closely interact with each other. In other words, the mass had access to information and used it.

In addition, the advance in the postal system and the expansion of newspapers helped create a modern census and played a large role in the rise of common schools. With the rise of common schools, literacy would rise and the cycle would be pushed even more. The constitutive choice to build an open source foundation for the Republic lead directly to its next constitutive choice: the creation and establishment of networks.

The invention of the telegraph gave rise to modern technological networks which in turn speed up the connections that now not only people have with each other as a mass, but that states have with their armies, that towns have with their sister merchant communities, that government has with itself and that newspapers have with each other.

However, at a play against the first constitutive choice, the telegraph evolved into a means of centralized control of information. While chiefly used for business, the telegraph service was also the first national monopoly. The reason behind the controlling path that the telegraph grew into is that it began growing without any government regulation. The telegraph was established as a private enterprise and as a result went through a series of competitions: who would control the networks? How would they control it? Luckily these answers were already provided pre-telegraph.

The interesting aspect of the constitutive choices that Starr discusses is that they are cumulative. The telegraph was simply a new technology to place at the front of processes of communication and information that were already developed and established. All in all, the decision to develop the telegraph privately gave America the challenge it needed to strengthen and affirm their constitutive foundations but it also represented America’s choice for future technological advancements. The telegraph was America’s fork in the road, their initial setting of networking structures, and their decision to privatize it was a precedent to broadcasting.

The third constitutive movement Starr discusses is the development of institutions that resulted in real, human, intangible progress. Previously I had mentioned the expansion of public schools with the rise of the Post Office and newspapers. From there, the technological networks that were implemented furthered the expansion of education. From the beginning, it was decided that knowledge, education, research, and information would be a priority (a constitutive movement) for America. While this movement continues today, a prime example in history involves the radio. The National Committee on Education by Radio (NCER) proposed that 15 percent of broadcast channels be reserved for government-chartered educational stations. This movement promoted the diffusion of knowledge. By extension, the mass flow of information, knowledge, and ideas laid the groundwork for further explorations, developments, and innovations. It needs reiteration that the constitutive choices that were made were cumulative and that there is no going back once the choice was made, which only further signifies Americans transformation through communication.

The Big Sort

William McGuire, developer of the Model of Persuasion, says people who are exposed to information that they want to pay attention to, want to comprehend, want to accept, and want to retain, then take action on that exposure. What the model fails to represent is the looping effect; that people then act on finding more information that corresponds with their beliefs. This is the method used by political candidates. Could “actions” also consist of surrounding oneself with other likeminded people, other people who vote the same? Bill Bishop would say yes.

Bishop says that despite how diverse and polarized America has become, the places we live are crowded with people who live, think, and most importantly vote like we do. He goes on to say how the second half of the twentieth century brought social specialization, the displacement of mass culture by media, organizations, and associations that were both segmented and more homogenous. Combine this with historical efforts of gerrymandering, it’s no wonder people live in communities where others have similar views – especially on politics, the hottest button of all beliefs.

The largest turn of trends comes post-materialism. There are two parts to this which Bishop covers. The first is that materialism is viewed as a value-system. Given the industrial revolution and consumerist society, people no longer have to worry as much about survival. As a result, attention is turned toward post-materialistic movements (civic political ideas). The second part of post-materialism is the idea that “every economic order grows to a state of maximum efficiency, while simultaneously developing internal contradictions and weaknesses that contribute to its systemic decay.”

In the end, Bishop notes that, “homogeneity may be a perk of the unprecedented choice our society offers – but it also breeds economic inequality, cultural misunderstanding, political extremism, and legislative gridlock.” Arguing for the middle ground in politics is like trying to write a completely objective article; it’s been pursued but never accomplished. Dare I suggest that Bishop is taking a similar outlook on The Big Sort as does the news on any topic: negative. I believe there is a route that Bishop could take that could exploit The Big Sort in a way that it benefits, not only the community, but the entire nation – despite polarization, despite the changing/declining economy, despite the inequality.

Americans are prone to move forward and construct lifestyles – as well as political realms – that work off their polarizing beliefs. While I’m no economist, I think Bishop copped out. There are two routes of further research and foresight he could make to support (or counter) his theory of The Big Sort. First, if The Big Sort is making a large enough impact as he states, then why not seek ways that America can leverage it? Secondly, if The Big Sort is leading to such turmoil, then what’s next? Sure, Bishop does a brilliant job of explaining The Big Sort, supporting it with endless research, but if I held the cure to cancer, just holding it doesn’t do much good.

Starbucks and CEO Howard Schultz (We Are #INDIVISIBLE)

Rewarding Everyday Moments

Before I even share the letter in which Howard Schultz has written to all of America, and before it is posted even more main stream this weekend, you need to understand the simplicity of judging a person like Howard. I have studied many of Starbucks marketing strategies as well as background info on the company and Howard. I have seen a few negative comments about Howard and I’d like to point out two simple details that will eleviate any negativie feelings.

First, Howard spoke at the Aspen Ideas Festival.

Taken from the Aspen Ideas Festival website, “For over 60 years, the Aspen Institute has been the nation’s premier gathering place for leaders from around the globe and across many disciplines to engage in deep and inquisitive discussion of the ideas and issues that both shape our lives and challenge our times. […] Imagine some of the most inspired and provocative thinkers, writers, artists, business people, teachers, and other leaders drawn from myriad fields and from across the country and around the world – all gathered in a single place, ready to teach, speak, lead, question and answer – all interacting with an audience of thoughtful people who have stepped back from their day-to-day routines to delve deeply into a world of ideas, thought and discussion. The week promises to be thought-provoking, meaningful and fun – true to Aspen tradition.”

Would a multimillionaire who is full of greed, who is evil or a terrible person attend this event, give a presentation and seek improvement in the world using this large of a platform? A platform that is centered on growth, on productivity and on trust.

The second minor detail which I hope no longer stays minor is the effort Howard has put towards employing Americans. Along with establishing the Create Jobs for USA organization, Howard has made America-focused choices such as creating a “new roasting plant in Augusta, Georgia that we could have located in Central America or Asia for 15% to 20% less, but we felt that creating 200 or so jobs domestically was more important.” [source]

Howard You Make A Difference

Before I share with you the letter Howard has written, it’s serendipitous that he has written this letter during a time period that I am doing an Unlocking Potential interview series with people who I know will make a different in their passion. It may also be coincidence that he shared the letter while I am in the final editing stage of my book Start Schooling Dreams (to be released at the beginning of August).

In Howard’s closing, he advocates for innovation and making a difference in the community to promote citizenship over partisanship. This is a major center of why I write. Everything I write is innovation, it’s to make a difference, it’s about unlocking potential in others, promoting people who care, really do care about learning, about coffee, about fashion about anything. These are the people who make the difference, these are the people who are like Howard Schultz, who are willing to stand up, speak out and try to create positive change, no matter how much resistance there is.

*More power to you Howard and even more power to those who have similar worldviews for change, whether it’s employment, civility, and politics or education, art and music.

Without further ado, you can read the full letter Howard Schultz has written to all of America below or click here to open it in a new window.

Creating Change In America

An Open Letter: How Can America Win This Election?

Friday, June 29, 2012

Posted by Howard S., Starbucks chairman, president and chief executive officer

 

On Independence Day, our country celebrates the promise of America.

It’s a day to remember that the principles that bind us together vastly outweigh what keeps us apart. The freedom to dream and the opportunity to create a better life – not just for ourselves, but for each other – has always defined our great nation.

I am a product of that American Dream. As a kid who grew up in public housing, went on to get an education at a state university and build a business, I am grateful for what this country has made possible for me. In turn, at Starbucks, we have always tried our best to honor our responsibility to the communities we serve.

And on this Fourth of July, our communities need all of us.

Across the country, millions of Americans are out of work. Many more are working tirelessly yet still unable to adequately care for their families. Our veterans are not being welcomed home with the level of support they deserve. Meanwhile, in our nation’s capital, our elected leaders are continuing to put ideology over real solutions. I love America, but we all know there is something wrong. The deficits this country must reconcile are much more than financial, and our inability to solve our own problems is sapping our national spirit. We are better than this. America’s history has showed that we have accomplished extraordinary things when we act collectively, with courage, creativity, and generosity of spirit—especially during trying times.

As we celebrate all that is great about our country, let’s come together and amplify our voices.

Let’s tell our government leaders to put partisanship aside and to speak truthfully about the challenges we face. Let’s ask our business leaders to create more job opportunities for the American economy. And as citizens, let’s all get more involved. Please, don’t be a bystander. Understand that we have a shared responsibility in solving our nation’s problems. We can’t wait for Washington.

At Starbucks, we are trying to live up to our responsibility by increasing our local community service and helping to finance small-business job creation with Create Jobs for USA. Our company is far from perfect, and we know we can do more for America. But we need your help. We need your voice.

Join the national conversation with #INDIVISIBLE. Starting today, I invite you to share your view of America, and how we can all put citizenship over partisanship. On Instagram, post a photo of the America we all need to see. On Twitter, provide a link to an innovative idea. Blog about who’s making a difference in your community; or on YouTube, share how you made your American Dream come true. No matter where you post, if you use the tag #indivisible, Starbucks will do its part to collect and amplify your voices.

To spark the conversation in our stores, your local Starbucks will proudly serve everyone a free tall hot brewed coffee on the Fourth of July.

Together, we can set a new tone in America. We hope you agree that doing so is a powerful way to celebrate our nation’s birthday.

In 2012, America needs to win the election more than either party does. It is time now to join together as Americans. It is time, whatever our differences, for us to strive and succeed as one nation – indivisible.

 

Stay Positive & #INDIVISIBLE

Garth E. Beyer