Buyers Persona

Outside Of Experience

Garth Beyer

Marketing anything outside of your own experience puts you at a disadvantage.

Working with a non-profit? Go on site. Field some calls. Go to the country you’re trying to provide water for.

Working for Chobani? You better have had some, shared some with a friend, and tested all the flavors. Not having done so sets you way back in understanding the buyer persona.

Marketing is as much about experiencing new things yourself as it is getting others to.

One of the most frustrating things growing up is when I would talk about a particular movie with a  friend and that friend would try to converse with me about it without ever seeing it themselves. Is that how you want to fuel your marketing?

 

Stay Positive & Become The Persona

Dancing Personas

Garth Beyer

Personas are built, not bred.

Marketers establish their buyers’ persona to give them direction on how to communicate.

Kids establish their everything is silly and cute persona to get out of spilling the cup of juice you gave them in the pool.

I’ve established this persona of allowing myself to be vulnerable so it makes it easier to ship something each day.

Personas are incredibly interesting because they are ever-changing, always dancing. We, as marketers and as people, have the ability to influence the persona of others, but we’re also forced to update our persona when it doesn’t work anymore.

Leaving direct mail on the doorway handles of people’s homes used to work for a construction business. It fit their buyer’s persona…until it didn’t. Same with the kid and his juice. Silly and cute only works for so long. And it will be interesting to see if being vulnerable ever stops working for me. (I assume it will once it becomes constantly expected.)

While no persona lasts forever, we have a say in the longevity of it for ourselves and others.

I have a young friend who you would think is an old man by how much he aches, complains, and doesn’t care what comes out of his mouth. Not to mention how slow he drives. Since his friends (including myself) always call him a geezer and point out all the things that make him an old man, he continues to fill the shoes of that persona.

Michael and I chatted about this phenomena on our podcast (episode 9) when discussing why people become referees. Since recognizing my influence, I’ve started pointing out all the things that make my friend young and I holler at those who feed his old man persona.

Personas are simply a new name for category, and humans are naturally categorical in thinking, in acting, in deciding to buy product X or product Z, but they don’t often realize it.

Being the best you, making a positive impact on others, and crafting the greatest marketing message is almost all rooted in your understanding of the personas of those you’re engaging with as well as yourself.

 

Stay Positive & Now You Know, Leverage It