Don’t Bother With Critics

Ignore The Critics, Shun The Naysayers

If it’s a critic you’ll never be able to please, don’t try.

If it’s a critic you might be able to please, don’t try.

If it’s a critic you can please, don’t try.

There are two people we all mean to please: those who care and ourselves. Unfortunately we get confused about critics. We think mattering equals caring, and so we let them judge us, let them decide to pick us or not, let them control our progress (or worse yet, the direction of our progress).

Critics don’t care, friends do. And it’s easier to turn a stranger into a friend than it is a critic.

 

Stay Positive & Having Critics Is Essential, Listening To Them Is Optional

Photo credit

Showing Up

They say showing up is half the battle and half the success.

Gift

Most of your audience are all still kids in some ways. One way being is that they only care about those who show up. It doesn’t matter how great of an idea you have or how much you love them. If you don’t show up, they won’t care about you.

Then again, showing up might mean you need a gift in hand.

 

Stay Positive & What Do You Have To Give

Garth E. Beyer

Photo credit

The Selling To Caring Gap

pencilcake

Bernadette Jiwa, who I admire dearly, wrote yesterday that most people ask, “How do I sell my idea?” when what they need to ask is, “How am I going to help people to care about this?” I don’t necessarily disagree with her, but I think what matters is the space between the two questions.

Let’s throw out some thoughts about the first question: how do I sell my idea?

It’s an honest question. After all, that is exactly what many want to do. But, if that is the question you’re asking, perhaps you have a poor idea because a good idea is never sold, it’s shared. Sharing something doesn’t mean there’s no cost to it, but it does connote gratuity, sincerity and fairness – three traits that most never receive when being sold something.

A quick thought on the second question: how am I going to help people to care about this?

The more meaningful question is “do I care about this?” Jiwa’s question is important because it centers on you: how you deliver, how you act, how you tell the story of your product. What’s necessary, though, is first understanding what it is you’re trying to share with people.

You can deliver your product inside a cake with a story about you making this cake especially for the customer, but if all that is in the cake is a pencil – all that you’ve done falls short. The gap between selling an idea or product and getting people to care about that idea or product lies in understanding the idea or product itself.

If you understand that you’re selling a pencil, it makes how you get people to care about it easier.

 

Stay Positive & What’s In It For Them?

Garth E. Beyer

Photo credit

What Everyone Needs To Invest Their Time In

Evil Lumber

This picture is not beautiful, but it is art. In the post yesterday, I related that art is the product of beauty, meaning that making art does not make your work beautiful but making your art from beauty makes it art. Art is channeling that beauty through your creative senses (in this case, drawing). What is beauty though? Beauty is the quality present in a thing or person that gives intense pleasure or deep satisfaction to the mind, most commonly arising from sensory manifestations (in this case, visual).

I’m an artist. We all are. I’m a really great drawing artist as well, even though my drawings can be pretty ugly. I mean, I tried drawing a friend one time while waiting in the airport and it was so bad that she wasn’t even mad, she pitied me. That feeling though, that mental stimulation that goes along with just creating something is why I draw. -actually, we should probably just call it doodling- That feeling is actually why I do anything I do. See, many people live by mottos such as “YOLO” or “Make the most of every moment” but could I, could anyone go wrong with “always create art”?

No matter how ugly it is, no matter how few people would care to look at it or how many would throw it away, to create art all day everyday takes a certain kind of person, it takes a beautiful person. A person who cares, a person who is passionate and a person who can find that intense pleasure in everything they do.

Stay Positive & Make More Art

Garth E. Beyer

Customer Service Is More Than Just Customer Service

I saw the story about a waiter getting a $5,000 dollar tip earlier today. It reminded me of a post I wrote a long while back related to a tip of 1% being given on a $133.54 bill and how I typically tip around 30% on waiters and waitresses. I referred to my tactic as Dressing Casual But Getting Looked At Like The Top 1%

Seeing this video however just confirms that if you want to be tipped big, then your customer service abilities must be out-freaking-standing. On my earlier post regarding the 1% tip, I mentioned that I typically tip a large amount but if the customer service is terrible, then I tip an “average” to “below-average” amount. However, what my average tipping amount, or anyones average tipping amount is has very little to do with how much of a big tip a waiter or waitress would get.

If the customer service provided is the most significant you have ever received, do you think the waiter or waitress will care if they get tipped $60 from a guy like me or $55 from a typical person? Both will make the waiter or waitress ecstatic. One waitress who I tipped $50 ended up friending me on Facebook and saying how appreciative she was. Regardless of the type of person that is being served, if you want a huge tip, the waiter or waitress (or you) have to work for it.

Great customer service doesn’t stop at just giving great customer service. The waiter that received the $5,000 dollar tip had much more than great customer service. It was noted in the video that the couple who had given him the huge tip were regulars. This means he wasn’t providing great service solely to them, he had it toward everyone. The couple had not only first hand experience with the waiter, they had seen how he treated everyone else while they were there. It wasn’t a one time deal. The waiter was consistent in his excellent customer service.

Above all, the reason why the waiter got the $5,000 tip, and the one quality that makes customer service essential, is that he connected with his customers. He was human, he talked to them, they knew about his smashed up car, he befriended them. He made a personal connection with a customer on top of delivering phenomenal customer service. Remember what I said about serving in the business 101 class

 

Stay Positive & Big Tips Happen Because You Care That They Care

Garth E. Beyer