Communication

Communication Palisades

Garth Beyer

Here is a list of communication palisades, or barriers, which arise in every day life and professional work. Try to imagine specific examples that the barriers have shown up in your life, both for you or your client(s).

  • Already tangled or broken lines of trust and committment
  • Inconsistency
  • Physical barriers
  • Gender, age, degree
  • Hypocrisy
  • Physical behaviors
  • Language, enunciation differences, volume strain
  • Information overload
  • Poorly influenced
  • Audience enthrallment
  • Time crunch
  • Distractions/Noise
  • Woeful retention rates
  • No eye contact
  • Attitude
  • Presentation of information
  • Lack of credibility
  • Sentinels

We will take a look at overcoming these communication palisades tomorrow.

The Shannon-Weaver Model

Garth Beyer

The Shannon-Weaver Model, also known as the Linear Communication Model and the Mathematical Theory of Communication, demonstrates the process of communicating. It also helps you realize why the most effortless acts of communication can result in complete misinterpretation or misunderstanding.

It was in 1947 that Claude E. Shannon created this theory with the intention for it to be used in facilitating information transmission over telephone lines. Not surprisingly, it took on an entirely new role of being one of the most largely used inter-personal communication models to this day.

The model contains 8 key components: Source, Encoder, Message, Channel, Noise, Decoder, Receiver and Feedback.

Source: The source of communication is an individual creator or group of individuals who have a message they wish to be received by another individual or group. The source, or origin of the message, must also have a definite purpose of initiating the communication model.

Encoder: The encoder, also referred to as the sender or transmitter, puts the message into specific signals that will later be interpreted. The encoder must choose distinct forms of signals to represent the meaning of the message clearly.

A gesture of a handshake can be encoded as an image, but it would not work as effectively if it were put into a text format.

Message: The message is the content that is being communicated from one end of the model to the other. Naturally you will send multiple messages that are precise, rather than a single message which has too many meanings.

Channel: The channel is the path on which the message travels. The encoder, while deciding how to best transmit the message, must also consider the best path on which the transmitted message will travel. This channel can be any medium such as magazine, radio, film, internet, etc,.

Noise: Inevitably the channel is already filled with noise; anything that interferes with the transmission of the message. This can be the radio playing too loudly in the background or the encoder’s own inability to enunciate correctly.

Decoder: The decoder simply does the opposite of what the encoder does. The decoder interprets the original message in a way that the receiver will understand. Additionally, the decoder will act as a filter in the sense that the message will have as much noise removed as possible.

Receiver: The receiver is the individual or audience whom the sender had the intention to deliver the message to.

Originally the linear model of communication had stopped there. It wasn’t until Warren
Weaver worked on the fundamentals of the model and added a necessary component. Weaver made the effect of the model orbicular in the sense that he had attached feedback to the model. *See image above.

Feedback: Feedback is the receivers response to the message. The feedback’s intent is to let the encoder know exactly how accurately the message was interpreted as well as simply reporting whether the message was received or not.

Feedback allows the once linear model to become cyclical so that each party – the individual or group at each end of the model – can continue communication.

As an example, we will stick to the model’s origin by using the telephone.

You, the source, wish to convey the message that you have completed the report early to your boss. The message is then encoded as a voice message into the phone, with the phone, or the phones cable being the channel on which the message is traveling. The noise present is simply your daughter screaming in the background as you were working from home this evening. The decoder will present the message as a voice message for the receiver, your boss, to listen to. Your boss will than reciprocate the process and present you with feedback, whether that is simply telling you that you did a good job or hinting at a promotion in the future.

A PR’s Drug: Gossip

Garth Beyer

You’re a Public Relations Specialist, not a conniving magazine journalist trying to keep ahead of the Kardashians.

You may think this is common sense to leave out any gossip and untrustworthy information in your communication with the public. For most, it is.

While gossip sinks into the white papers and press releases of the low-minded, ill-fitting amateurs, a real PR professional eliminates any possibility of it entering their work and their life.

See, the real gossip problem is not “in” the work, but “around” it.

As a PR Specialist, you are working with a gargantuan amount of information, on clients and their businesses or organizations. Just as well, you are being constantly overloaded with conversations, emotions, behaviors and memos from them and the public. There’s a reason Public Relations is rated one of the top 10 most stressful jobs.

Like nearly any other drug, gossip is a quick reliever of the stress. It allows you to vent, to be subjective, to rant, to release all the stressful emotions you acquire. But at the same time, it defeats your credibility, your clients trust in you, and creates a conflict of interest, rendering business with you unnecessary.

In PR and life, it is your reputation that gossip damages, not anyone else’s.

Safeguarding Confidence

Safeguarding Confidence

Garth Beyer

My personal life is like searching something on Google, just without my overconfidence in suggesting what you will finish typing. Regardless of how personal your search or question is, I’ll give you an answer.

Going into PR, thankfully, I learned that I can keep my personal life as open as I want. However, areas of my professional life, of the PR realm, confidential information of clients has to remain seal tight. There are two reasons this was tough to do at first.

1. I believe in communication being the foundation of everything successful, whether it’s good or bad, nothing should stay unsaid.

2. You never know what someone else may be able to help you with or add to what you know if you can’t discuss it.

It did not become so easy to keep confidential matters confidential until I did an interview with Michelle Welsch in which she touches on the concept of protecting the names of everyone who attends her Project Exponential events. She says,

“I want to create a space where everyone’s on the same playing field. This anonymity allows people the freedom to step away from their work and whatever preconceived notions or judgements someone might have about what they do for one evening and connect with others in a meaningful way. There are plenty of events that list of the names of attendees. You go, hoping to meet specific people there and may walk way with a few business cards that, if you’re lucky, turn into something remarkable. You may also miss meeting a handful of incredible people who didn’t have the job or the title you wanted to see.”

Michelle made confidentiality a key supporting factor in making her events work so well. It’s a skill, a mind-set even, to be able to leverage confidentiality. Not only does she build trust and credibility at every event when she keeps items confidential, but she creates real connections between people, not connections based on status, prestige, name, income, etc.

As well as in Public Relations, you not only safeguard the confidence people have in you when you keep material confidential, but you enable yourself to discover a new way to leverage something very few people attempt leveraging in the PR world.

Michelle has an event coming up and you’re invited to connect in a different way! You can buy your tickets here

PR: Knowing Your Audience

PR: Knowing Your Audience

Garth Beyer

Many PR firms either get lucky or just get by when their strategy for knowing the audience is to judge and make assumptions.

According to a survey conducted by Jericho Communications, the typical American Fortune 1000 CEO is more likely to have watched The Simpsons than to have watched all three presidential debates.

Now, PR may be in control of social media, but PR still involves meeting the target audience, becoming one of them in the real world (not just online). You must know where they (your audience) goes, where they eat, what they read, watch and listen to. A great PR Specialist assimilates herself into the audience at the same time as keeping an eye out on social media trends before initiating a PR strategy.

Familiarizing yourself with the lifestyle of your target audience allows you to pitch stories directly to them, create the publications that they will read, and direct the appearance of your product so it faces them in an unobtrusive way. It does well to note that there still must be your own passion that is put into the publication. Since you are placing your pitch in between a stream of feed that the target audience is more familiar with than the last presidential debate, how passionately you present your pitch matters considerably.

Unable to create that publication? Send a press release to the newspapers, the magazines, radio stations or TV stations that you know your audience views. Does breaking news involve your product? Your topic? Get those press releases out. As you know, PR isn’t about putting your product or a story in front of everyone’s faces, over and over and over. That’s called advertising. PR is special, it’s separate from advertising although it uses it. It’s about strategizing the perfect moment to turn a presentation public.

Syncing your pitch to your audience is just as important as getting in sync with the perfect moment. What puts the “specialist” after PR is the ability to combine the two.

Assimilate, Syndicate, and Presentate