Decision

Who Decided This?

Garth Beyer

When someone walks through your agency, reviews your strategy plan, considers purchasing your product, can they answer this question?

Do they know who decided to have yellow lights instead of white lights in the chandelier? Do they know who decided to pitch magazine publications instead of Television news outlets?

Next, is that person accessible?

Ignorance is more rooted in not having a pathway for feedback to the person who made the decision than it is them not caring in the first place.

One of my colleagues sets the work flow up perfectly for the team. She says, “Garth, I want you to own this.” If anything were to go wrong, everyone knows who decided it and they have my contact info.

On the other hand, when I go to the bathroom and see the toilet paper isn’t on the right way or when I walk to the bank and I try pushing the door open when it’s meant to be pulled, who can I talk to about that?

 

In a world packed with designers and decision makers, are you making it clear to the customer, the viewer, the attendee, the visitor who decided X or Y or Z?

 

Stay Positive & Communicate Who Owns It And How To Reach Them

They Will Be Pleased, Regardless

Garth Beyer

Don't Appeal To The Mass

When you make an effort to reach the masses, to please the majority, to advertise to all, you are inevitably creating a bitter experience for some.

You see this with retail stores quite often. Owners spend their time outside of the store trying to reach the masses, and in doing so, they neglect and devalue those already in it. It’s better of them to treat and please the customers already in their store if they wish for more newcomers.

We need to recognize people will want us to build an experience for the mass. The thought process of most is that one event that calls out to a majority is better than five events that call out to smaller groups.

Writing a book that is safe, that anyone walking around the bookstore will want to pick up, seems to be the most logical thing to do, but it’s not. It’s better to write five shorter books that target a specific tribe.

You may win the lottery, you may have a successful large event, but all who attended, all who bought your book will revert back to their search for the one that makes them feel most valued, most part of a tribe.

They will eventually be pleased, regardless of the decision you make because it’s our natural inclination to find a place where we have a consistent pleasurable experience, one that connects us with like-minded people, one that all who attend or purchase can give the same answer to “People like us ______.”

We can’t please everyone at once, so why bother?

But we can please everyone over a period of time/a series of events/a number of books by recognizing the tribes people are part of and creating a remarkable experience for each of them.

Thing is, you may find out that pleasing one tribe is all you need to do. Stephen King doesn’t need to write a book specific to a bunch of tribes. All he needs is one group to please.

Anyway, if one were to measure effort, I’d say it takes about the same to appeal to the mass as it does to appeal to smaller tribes. The results, however, are different… very different.

 

Stay Positive & Different Is What You Want

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The Quicker You Decide…

The Quicker You Decide…

Garth Beyer

Decide

the more time you will have.

The quicker you decide on a theme, the more time you will have to create article topics for it.

The quicker you decide on a name, the more time you will have to brand it.

The quicker you decide on a goal, the more time you have to work toward it.

And my personal favorite,

The quicker you decide, the more time you have to either roll in the success of the decision or the more time you will have to learn from the failure of it.

 

Stay Positive & What’s Taking You So Long?

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