Disagreement

In The Box Podcast

Episode 21: Advice, Delighting Customers, Practicing Patience And More – Podcast

Garth Beyer

On this episode of In The Box Podcast, we discussed how to acknowledge the viewpoint of others when you disagree with them, how to handle the desire for others to understand your point of view, how one can build patience, if it’s better to seek advice or wait until it’s given, and a couple of ways businesses can delight customers. Enjoy.

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Episode 21: Advice, Delighting Customers, Practicing Patience And More

Patience – What’s one way you practice patience?

Advice – Do you think it’s better to seek advice or wait for someone to give you advice without asking?

Acknowledge – What is one way to acknowledge the viewpoint of others even if you disagree?

Understanding – How much do you desire for others to understand your POV?

Delight customers – What is one way businesses can delight customers?

 

Stay Positive & It’s A Lot About Mental Preparation

Right And Clear

Garth Beyer

I was in the middle of a discussion about the use of the word “regret” in a client training memo. The word was being used in an extremely untraditional way.

One person thought it made sense. The other, not so much.

Not having been involved in the project, it was a fresh term and client for me. The two discussing the term asked my opinion and I had to say both were right.

It was the right use of the word, but I didn’t believe it was a clear use of it.

Often times when a disagreement takes place, the discussion leans toward who is right and who is wrong, often failing to result in a decision that’s clear.

Which is more important to you? Being right or being clear?

 

Stay Positive & Be Selfless, Be Clear