It Takes More Than Gold Star Stickers

It Takes More Than Gold Star Stickers

BonusPerhaps your partners, your employees, your teammates don’t need gold stars. Maybe they don’t need the bonus incentive to do extra work. It’s possible the reward system is a band-aid to a larger problem, not the solution to it.

There’s a few things I know for a fact when it comes to getting others to go the extra mile, take on more work, create something remarkable in addition to their job description.

1) Praise. I don’t need to show you the statistics of those who would rather receive less pay if it meant more recognition. And there is this. Endorsed by the one and only. I give email shoutouts to my team of writers when one of them does something way in advance or something remarkable and unasked. Everyone sees who the shoutout is for and why.

2) Passion. As manager or whatever similar title you hold, it falls under your job description to encourage your team to work with passion. If they are assigned a task that doesn’t suit them (and you should know without them mentioning it), then work out a different way to frame the objective to ignite the fire in their belly. You achieve this by acting on fact number three.

3) Connection. You must connect with each individual to learn what encourages them to go past all expectations. Every one is different and to treat them or reward them all the same is a tragedy. You wouldn’t treat all your customers the same, why would you your team?

The question isn’t what can you reward them with for working extra. The question is how can you get to know them better to learn what drives them to do more.

Often times, simply by connecting, it is reward in and of itself.

 

Stay Positive & Toss The Gold Stickers And Bonuses, Your Team Deserves More

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Before You Get Clientele

You obviously need to know what service you’re providing, what you can offer them and what you will charge them in return.

More importantly, though, you need to know what more you’re going to provide than what they are paying for. How will you manage to go the extra mile with each service you deliver?

It’s a hell of a lot easier to build the extra-mile into your strategy than to figure it out along the way.

 

Stay Positive & Think Of The Extra Mile As What Differentiates Yourself

Surprises

GROUCHO

It’s sort of tacky to start this way, but… everyone loves surprises.* Your friend, your customer, your girlfriend, your client, your dentist – they all love surprises. The reason being is that they know what they are getting from you and giving in return.

The relationship, a dentist, for example, is a simple transaction: give your dentist money, the dentist gives your teeth a cleaning and you some sound advice on how to take care of your teeth.

Then throw in a surprise and see how the relationship changes.

You give your dentist money, the dentist gives your teeth a cleaning, you some sound advice on how to take care of your teeth, and a $25 gift card to Red Mango. Not because you didn’t cry through the fluoride, but because your dentist simply can.

Guess who won’t be changing dentists anytime soon?

If you’ve been won over by a surprise, well, I don’t need to explain why they matter or the personal result of them. If you haven’t been won over by a surprise, go surprise someone and see how the relationship shifts.

Still not sold on surprises? Look at the following two examples.

1. Birthday

2. Birthday surprise

 

Stay Positive & It’s Not Rocket Science**

Garth E. Beyer

*If you’re shaking your head in disagreement, you’ve just had people who don’t really know you try to surprise you. Look at the meaning behind the attempt and not the actual surprise.

**I would argue rocket science is getting much easier to do. Alas, an argument for another day.